Retently vs SurveyMonkey: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Retently and SurveyMonkey side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Retently leads on higher user rating; SurveyMonkey leads on lower entry price and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Best for you if:
- • You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
SurveyMonkey
Gather feedback faster with pre-built templates and powerful analysis
Best for you if:
- • You want a free tier before you commit
| At a Glance | Retently | SurveyMonkey |
|---|---|---|
Starts at | From $99/mo, billed monthly Ecommerce Basic plan | Free plan, paid from $35/mo, billed monthly Individual plan |
Category | Survey Tools Customer Feedback | Survey Tools Customer Feedback |
Rating | 4.8/5 G2 4.7 · Capterra 4.9 60 reviews | 4.5/5 G2 4.4 · Capterra 4.6 34,413 reviews |
Free plan | No | Yes |
Choose Retently or SurveyMonkey?
Choose Retently if
- You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
- You want omnichannel distribution maximizes response rates
Choose SurveyMonkey if
- You want a free tier before you commit
- You want industry standard
- You want analytics
- Budget matters ($35/mo, billed monthly vs $99/mo, billed monthly)
In-Depth Analysis
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
The jump to Ecommerce Pro at $299/month is significant, primarily for increased survey volume and seats, which might feel expensive for some.
Strengths
- Pro: Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- Pro: Omnichannel distribution maximizes response rates.
- Pro: Powerful analytics and reporting for deep insights.
- Pro: Automation features streamline feedback collection and action.
- Pro: Seamless integration with popular business tools.
Weaknesses
- Con: No free tier available, only a free trial.
- Con: Pricing details are not transparently listed on the website.
Key features
SurveyMonkey
Gather feedback faster with pre-built templates and powerful analysis
SurveyMonkey's pricing is fair for individual users, with a generous free tier for basic needs.
Strengths
- Pro: Industry standard
- Pro: Analytics
- Pro: Integrations
Weaknesses
- Con: Limited free tier
- Con: Can get expensive
Key features
Plans and prices: Retently vs SurveyMonkey
| Tool | Plans and prices | Source |
|---|---|---|
| Retently |
| retently.com/pricing read Nov 1, 2026 |
| SurveyMonkey |
| surveymonkey.com/pricing read Oct 4, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Retently pricing and SurveyMonkey pricing.
Key Takeaways
Retently
- Higher user rating: 4.8/5 vs 4.5/5
SurveyMonkey
- Lower entry price: $35/mo, billed monthly vs $99/mo, billed monthly
- Has a free plan
What the data shows
On the data below, Retently leads on higher user rating; SurveyMonkey leads on lower entry price and a free plan. We do not name an overall winner for this pair.
- Retently has the higher user rating (4.8/5 from 60 reviews for Retently, 4.5/5 from 34,413 reviews for SurveyMonkey).
- SurveyMonkey has the lower entry price: $35/mo, billed monthly (Individual) against $99/mo, billed monthly (Ecommerce Basic) for Retently.
- Only SurveyMonkey has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Retently and SurveyMonkey compare in 2026?
On the data below, Retently leads on higher user rating; SurveyMonkey leads on lower entry price and a free plan. We do not name an overall winner for this pair. Retently has the higher user rating (4.8/5 from 60 reviews for Retently, 4.5/5 from 34,413 reviews for SurveyMonkey). SurveyMonkey has the lower entry price: $35/mo, billed monthly (Individual) against $99/mo, billed monthly (Ecommerce Basic) for Retently. Only SurveyMonkey has a free plan.
What are Retently and SurveyMonkey used for?
Retently: Collect and act on customer feedback to drive growth and improve customer experience. SurveyMonkey: Gather feedback faster with pre-built templates and powerful analysis.
What does Retently cost vs SurveyMonkey?
Retently's cheapest paid plan is Ecommerce Basic at $99/mo, billed monthly. SurveyMonkey's cheapest paid plan is Individual at $35/mo, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Retently and SurveyMonkey?
Retently's main strength: comprehensive survey types (NPS, CSAT, CES) for varied feedback. SurveyMonkey's main strength: industry standard.