Retently vs SurveyMonkey: Which is Better in 2026?
Choosing between Retently and SurveyMonkey comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: SurveyMonkey is our overall pick for survey tools workflows. Pick Retently if you need customer feedback.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Best for you if:
- • You need customer feedback features specifically
- • Collects NPS, CSAT, and CES feedback across customer journeys.
- • Automates surveys, analyzes sentiment, and provides actionable insights.
SurveyMonkey
Gather feedback faster with pre-built templates and powerful analysis
Best for you if:
- • You want to try before committing
- • You need survey tools features specifically
- • Survey platform with AI-powered creation, 400+ templates, and advanced analytics tools.
- • Features skip logic, data piping, HIPAA compliance, and integration with major CRMs.
| At a Glance |  Retently |  SurveyMonkey |
|---|---|---|
Starts at | $49/moEcommerce Basic | FreeFree tier available |
Best For | Customer Feedback | Survey Tools |
Rating | 4.8/5 | 4.5/5 |
Choose Retently or SurveyMonkey?
Choose Retently if
Collect and act on customer feedback to drive growth and improve customer experience.
- Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- Omnichannel distribution maximizes response rates.
- Powerful analytics and reporting for deep insights.
- Your work is customer feedback-shaped, not survey tools-shaped
Choose SurveyMonkey if
Gather feedback faster with pre-built templates and powerful analysis
- Industry standard
- Analytics
- Integrations
- Your work is survey tools-shaped, not customer feedback-shaped
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Pricing Model | Paid | Freemium |
| User Rating | ★4.8/5 59 reviews | ★4.5/5 24,337 reviews |
| Categories | Customer FeedbackSurvey Tools | Survey ToolsCustomer Feedback |
In-Depth Analysis
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Strengths
- +Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- +Omnichannel distribution maximizes response rates.
- +Powerful analytics and reporting for deep insights.
- +Automation features streamline feedback collection and action.
- +Seamless integration with popular business tools.
Weaknesses
- -No free tier available, only a free trial.
- -Pricing details are not transparently listed on the website.
Key features
SurveyMonkey
Gather feedback faster with pre-built templates and powerful analysis
Strengths
- +Industry standard
- +Analytics
- +Integrations
Weaknesses
- -Limited free tier
- -Can get expensive
Key features
Pricing: Retently vs SurveyMonkey
| Plan | Retently | SurveyMonkey |
|---|---|---|
| Tier 1 | $49/month Ecommerce Basic | Free Basic |
| Tier 2 | $299/month Ecommerce Pro | $35 month Individual |
| Tier 3 | Contact us Enterprise | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Retently pricing and SurveyMonkey pricing.
Who Should Use What?
On a budget?
SurveyMonkey has a free tier. Retently is paid only.
Go with: SurveyMonkey
Want the highest-rated option?
Retently: 4.8/5 (59 reviews). SurveyMonkey: 4.5/5 (24,337 reviews).
Go with: Retently
Value user reviews?
Retently: 59 reviews (4.8/5). SurveyMonkey: 24,337 reviews (4.5/5).
Go with: SurveyMonkey
3 Questions to Help You Decide
What's your budget?
Retently is paid. SurveyMonkey is freemium. SurveyMonkey lets you start free.
What's your use case?
Retently is a customer feedback tool. SurveyMonkey is in survey tools. Pick the category that matches your needs.
How important are ratings?
Retently is rated higher: 4.8/5 vs 4.5/5.
Key Takeaways
SurveyMonkey
- Larger review base (24,337 reviews)
- Free tier available
- Our pick for this comparison
Retently
- Higher user rating: 4.8/5 vs 4.5/5
- Better fit for customer feedback
The Bottom Line
SurveyMonkey is our pick.
Frequently Asked Questions
Is Retently or SurveyMonkey better?
SurveyMonkey is rated in our evaluation. Retently is paid and SurveyMonkey is freemium.
What are Retently and SurveyMonkey used for?
Retently: Collect and act on customer feedback to drive growth and improve customer experience.. SurveyMonkey: Gather feedback faster with pre-built templates and powerful analysis.
What does Retently cost vs SurveyMonkey?
Retently is a paid tool. SurveyMonkey is freemium (free tier + paid plans). Visit their websites for detailed pricing.