Retently vs Typeform: Which is Better in 2026?
Choosing between Retently and Typeform comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Best for you if:
- • You need customer feedback features specifically
- • Collects NPS, CSAT, and CES feedback across customer journeys.
- • Automates surveys, analyzes sentiment, and provides actionable insights.
Typeform
Engaging conversational forms that boost response rates
Best for you if:
- • You want to try before committing
- • You need form builders features specifically
- • Conversational forms with one question at a time
- • 500+ integrations with business tools
| At a Glance |  Retently |  Typeform |
|---|---|---|
Starts at | $49/moEcommerce Basic | FreeFree tier available |
Best For | Customer Feedback | Form Builders |
Rating | 4.8/5 | 4.6/5 |
Choose Retently or Typeform?
Choose Retently if
Collect and act on customer feedback to drive growth and improve customer experience.
- Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- Omnichannel distribution maximizes response rates.
- Powerful analytics and reporting for deep insights.
- Your work is customer feedback-shaped, not form builders-shaped
Choose Typeform if
Engaging conversational forms that boost response rates
- Industry-leading design and UX
- Significantly higher completion rates
- Intuitive drag-and-drop builder
- Your work is form builders-shaped, not customer feedback-shaped
| Feature | Retently | Typeform |
|---|---|---|
| Pricing Model | Paid | Freemium |
| User Rating | ★4.8/5 59 reviews | ★4.6/5 1,900 reviews |
| Categories | Customer FeedbackSurvey Tools | Form BuildersSurvey Tools |
In-Depth Analysis
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Strengths
- +Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- +Omnichannel distribution maximizes response rates.
- +Powerful analytics and reporting for deep insights.
- +Automation features streamline feedback collection and action.
- +Seamless integration with popular business tools.
Weaknesses
- -No free tier available, only a free trial.
- -Pricing details are not transparently listed on the website.
Key features
Typeform
Engaging conversational forms that boost response rates
Strengths
- +Industry-leading design and UX
- +Significantly higher completion rates
- +Intuitive drag-and-drop builder
- +Strong integration ecosystem
- +Excellent mobile experience
Weaknesses
- -Expensive for high-volume use
- -Free plan very limited (10 responses)
- -No CAPTCHA on lower-tier plans
- -Learning curve for advanced logic
Key features
Pricing: Retently vs Typeform
| Plan | Retently | Typeform |
|---|---|---|
| Tier 1 | $49/month Ecommerce Basic | Free Free |
| Tier 2 | $299/month Ecommerce Pro | $28 month (annual) Basic |
| Tier 3 | Contact us Enterprise | $56 month (annual) Plus |
| Tier 4 | N/A | $91 month (annual) Business |
| Tier 5 | N/A | Custom Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on Retently pricing and Typeform pricing.
Who Should Use What?
On a budget?
Typeform has a free tier. Retently is paid only.
Go with: Typeform
Want the highest-rated option?
Retently: 4.8/5 (59 reviews). Typeform: 4.6/5 (1,900 reviews).
Go with: Retently
Value user reviews?
Retently: 59 reviews (4.8/5). Typeform: 1,900 reviews (4.6/5).
Go with: Typeform
3 Questions to Help You Decide
What's your budget?
Retently is paid. Typeform is freemium. Typeform lets you start free.
What's your use case?
Retently is a customer feedback tool. Typeform is in form builders. Pick the category that matches your needs.
How important are ratings?
Retently is rated higher: 4.8/5 vs 4.6/5.
Key Takeaways
Typeform
- Larger review base (1,900 reviews)
- Free tier available
- Our pick for this comparison
Retently
- Higher user rating: 4.8/5 vs 4.6/5
- Better fit for customer feedback
The Bottom Line
Typeform is our pick.
Frequently Asked Questions
Is Retently or Typeform better?
Typeform is rated in our evaluation. Retently is paid and Typeform is freemium.
What are Retently and Typeform used for?
Retently: Collect and act on customer feedback to drive growth and improve customer experience.. Typeform: Engaging conversational forms that boost response rates.
What does Retently cost vs Typeform?
Retently is a paid tool. Typeform is freemium (free tier + paid plans). Visit their websites for detailed pricing.