Retently vs Typeform: Which is Better in 2026?
Choosing between Retently and Typeform comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Typeform wins this matchup. Our overall Survey Tools pick is Google Forms. Our free Survey Tools pick is Google Forms. Pick Retently if you need customer feedback.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Best for you if:
- • You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
- • You want omnichannel distribution maximizes response rates
Typeform
Engaging conversational forms that boost response rates
Best for you if:
- • You want a free tier before you commit
- • You want industry-leading design and UX
- • You want significantly higher completion rates
| At a Glance | Retently | Typeform |
|---|---|---|
Starts at | $49/moEcommerce Basic | FreeFree tier available |
Best For | Customer Feedback | Form Builders |
Rating | 4.8/5 | 4.6/5 |
Free plan | No | Yes |
Choose Retently or Typeform?
Choose Retently if
Collect and act on customer feedback to drive growth and improve customer experience.
- You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
- You want omnichannel distribution maximizes response rates
- Your work is customer feedback-shaped, not form builders-shaped
Choose Typeform if
Engaging conversational forms that boost response rates
- You want a free tier before you commit
- You want industry-leading design and UX
- You want significantly higher completion rates
- Your work is form builders-shaped, not customer feedback-shaped
| Feature | Retently | Typeform |
|---|---|---|
| Pricing Model | Paid | Freemium |
| User Rating | ★4.8/5 60 reviews | ★4.6/5 1,993 reviews |
| Categories | Customer FeedbackSurvey Tools | Form BuildersSurvey Tools |
In-Depth Analysis
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Retently's pricing for the Ecommerce Basic tier at $49/month seems fair for businesses starting with feedback collection, offering a good set of features.
Strengths
- +Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- +Omnichannel distribution maximizes response rates.
- +Powerful analytics and reporting for deep insights.
- +Automation features streamline feedback collection and action.
- +Seamless integration with popular business tools.
Weaknesses
- -No free tier available, only a free trial.
- -Pricing details are not transparently listed on the website.
Key features
Typeform
Engaging conversational forms that boost response rates
Typeform creates beautiful, conversational forms but charges a premium for what competitors offer free or cheap.
Watch out
Free plan is only 10 responses/month, down from 100 previously, essentially a trial
Strengths
- +Industry-leading design and UX
- +Significantly higher completion rates
- +Intuitive drag-and-drop builder
- +Strong integration ecosystem
- +Excellent mobile experience
Weaknesses
- -Expensive for high-volume use
- -Free plan very limited (10 responses)
- -No CAPTCHA on lower-tier plans
- -Learning curve for advanced logic
Key features
Pricing: Retently vs Typeform
| Plan | Retently | Typeform |
|---|---|---|
| Tier 1 | $49/month Ecommerce Basic | Free Free |
| Tier 2 | $299/month Ecommerce Pro | $28 month (annual) Basic |
| Tier 3 | Contact us Enterprise | $56 month (annual) Plus |
| Tier 4 | N/A | $91 month (annual) Business |
| Tier 5 | N/A | Custom Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on Retently pricing and Typeform pricing.
Who Should Use What?
On a budget?
Typeform has a free tier. Retently is paid only.
Go with: Typeform
Want the highest-rated option?
Retently: 4.8/5 (60 reviews). Typeform: 4.6/5 (1,993 reviews).
Go with: Retently
Value user reviews?
Retently: 60 reviews (4.8/5). Typeform: 1,993 reviews (4.6/5).
Go with: Typeform
3 Questions to Help You Decide
What's your budget?
Retently is paid. Typeform is freemium. Typeform lets you start free.
What's your use case?
Retently is a customer feedback tool. Typeform is in form builders. Pick the category that matches your needs.
How important are ratings?
Retently is rated higher: 4.8/5 vs 4.6/5.
Key Takeaways
Typeform
- Larger review base (1,993 reviews)
- Free tier available
- Our pick for this comparison
Retently
- Higher user rating: 4.8/5 vs 4.6/5
- Better fit for customer feedback
The Bottom Line
Typeform wins this matchup. Our overall Survey Tools pick is Google Forms. Our free Survey Tools pick is Google Forms.
Frequently Asked Questions
Is Retently or Typeform better?
Typeform is rated in our evaluation. Retently is paid and Typeform is freemium.
What are Retently and Typeform used for?
Retently: Collect and act on customer feedback to drive growth and improve customer experience.. Typeform: Engaging conversational forms that boost response rates.
What does Retently cost vs Typeform?
Retently is a paid tool. Typeform is freemium (free tier + paid plans). Visit their websites for detailed pricing.