Retently vs Nicereply: Which is Better in 2026?
Choosing between Retently and Nicereply comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Retently wins this matchup. Our overall Customer Feedback pick is SurveyMonkey. Our free Customer Feedback pick is Feedbank. Pick Nicereply if you need survey tools.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Best for you if:
- • You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
- • You want omnichannel distribution maximizes response rates
Nicereply
Collect immediate customer feedback with one-click surveys to improve customer experience and agent performance.
Best for you if:
- • You want significantly increases feedback response rates (e.g., 20-30% increase reported)
- • You want provides immediate, in-context feedback for quick issue resolution
| At a Glance | Retently | Nicereply |
|---|---|---|
Starts at | $49/moEcommerce Basic | $79/moStarter |
Best For | Customer Feedback | Survey Tools |
Rating | 4.8/5 | 4.6/5 |
Free plan | No | No |
Choose Retently or Nicereply?
Choose Retently if
Collect and act on customer feedback to drive growth and improve customer experience.
- You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
- You want omnichannel distribution maximizes response rates
- Your work is customer feedback-shaped, not survey tools-shaped
Choose Nicereply if
Collect immediate customer feedback with one-click surveys to improve customer experience and agent performance.
- You want significantly increases feedback response rates (e.g., 20-30% increase reported)
- You want provides immediate, in-context feedback for quick issue resolution
- Your work is survey tools-shaped, not customer feedback-shaped
| Feature | Retently | Nicereply |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.8/5 60 reviews | ★4.6/5 714 reviews |
| Categories | Customer FeedbackSurvey Tools | Survey ToolsCustomer Feedback |
In-Depth Analysis
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Retently's pricing for the Ecommerce Basic tier at $49/month seems fair for businesses starting with feedback collection, offering a good set of features.
Strengths
- +Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- +Omnichannel distribution maximizes response rates.
- +Powerful analytics and reporting for deep insights.
- +Automation features streamline feedback collection and action.
- +Seamless integration with popular business tools.
Weaknesses
- -No free tier available, only a free trial.
- -Pricing details are not transparently listed on the website.
Key features
Nicereply
Collect immediate customer feedback with one-click surveys to improve customer experience and agent performance.
Nicereply's pricing is on the higher side compared to some market alternatives, especially for smaller businesses.
Watch out
Overage fees for responses likely apply
Strengths
- +Significantly increases feedback response rates (e.g., 20-30% increase reported)
- +Provides immediate, in-context feedback for quick issue resolution
- +Measures individual agent performance and identifies areas for improvement
- +Offers various survey types (CSAT, CES, NPS) to cover different CX aspects
- +Seamless integration with existing helpdesk systems
Weaknesses
- -No free plan available (only a 14-day free trial)
- -Specific pricing details are not available on the provided pages
Key features
Pricing: Retently vs Nicereply
| Plan | Retently | Nicereply |
|---|---|---|
| Tier 1 | $49/month Ecommerce Basic | $79 per month Starter |
| Tier 2 | $299/month Ecommerce Pro | $149 per month Essential |
| Tier 3 | Contact us Enterprise | $299 per month Growth |
| Tier 4 | N/A | $449 per month Business |
Pricing verified from each vendor's public pricing page. Compare in detail on Retently pricing and Nicereply pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Retently
Want the highest-rated option?
Retently: 4.8/5 (60 reviews). Nicereply: 4.6/5 (714 reviews).
Go with: Retently
Value user reviews?
Retently: 60 reviews (4.8/5). Nicereply: 714 reviews (4.6/5).
Go with: Nicereply
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Retently is a customer feedback tool. Nicereply is in survey tools. Pick the category that matches your needs.
How important are ratings?
Retently is rated higher: 4.8/5 vs 4.6/5.
Key Takeaways
Retently
- Higher user rating: 4.8/5 vs 4.6/5
- Our pick for this comparison
Nicereply
- Larger review base (714 reviews)
- Better fit for survey tools
The Bottom Line
Retently wins this matchup. Our overall Customer Feedback pick is SurveyMonkey. Our free Customer Feedback pick is Feedbank.
Frequently Asked Questions
Is Retently or Nicereply better?
Retently is rated in our evaluation. Both are paid.
What are Retently and Nicereply used for?
Retently: Collect and act on customer feedback to drive growth and improve customer experience.. Nicereply: Collect immediate customer feedback with one-click surveys to improve customer experience and agent performance..
What does Retently cost vs Nicereply?
Retently is a paid tool. Nicereply is a paid tool. Visit their websites for detailed pricing.