Is Nicereply worth the price?
Nicereply's pricing is on the higher side compared to some market alternatives, especially for smaller businesses.
The Starter tier at $79 for only 100 responses feels expensive. It's best suited for established businesses with consistent customer feedback needs and a budget to match.
Pricing Plans
Free TrialStarter
$79 per month
- 100 Responses / month
- 3 Users
- CSAT, CES & NPS surveys
- All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
- Unlimited number of active surveys
- Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
- Nicereply Feedback Analytics
- Custom survey design & more…
Essential
$149 per month
- 250 Responses / month
- 10 Users
- CSAT, CES & NPS surveys
- All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
- Unlimited number of active surveys
- Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
- Nicereply Feedback Analytics
- Custom survey design & more…
Growth
$299 per month
- 1,000 Responses / month
- 25 Users
- CSAT, CES & NPS surveys
- All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
- Unlimited number of active surveys
- Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
- Nicereply Feedback Analytics
- Custom survey design & more…
Business
$449 per month
- 2,500 Responses / month
- 50 Users
- CSAT, CES & NPS surveys
- All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
- Unlimited number of active surveys
- Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
- Nicereply Feedback Analytics
- Custom survey design & more…
Hidden Costs & Gotchas
Overage fees for responses likely apply
Higher user counts quickly increase cost
Annual billing discount not specified
No free tier for small businesses
Which Plan Do You Need?
Established businesses
High volume support teams
Deep feedback analytics
How Nicereply Compares to Competitors
Compared to SurveyMonkey, which offers more responses at lower price points for basic plans, Nicereply is pricier. For instance, SurveyMonkey's Advantage plan offers 1,000 responses for $39/month. Nicereply's strength lies in its deep integration with helpdesk systems, justifying some of its premium over general survey tools.
Nicereply Pricing FAQ
How much does Nicereply cost?
Nicereply starts at $79/month on the Starter plan. It offers 4 paid tiers ranging from $79/month up to $449/month.
Does Nicereply have a free plan?
Nicereply does not offer a permanent free plan. However, a free trial is available.
Does Nicereply offer a free trial?
Yes, Nicereply offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Nicereply paid plan?
The cheapest paid plan for Nicereply is "Starter" at $79/month. Key features include: 100 Responses / month, 3 Users, CSAT, CES & NPS surveys.
Is there a cheaper alternative to Nicereply?
Yes. Popular alternatives to Nicereply include Sprig, Pendo, CustomerGauge. Compare them side-by-side on Toolradar.
Cheaper alternatives to Nicereply
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
