Nicereply
UnclaimedCollect immediate customer feedback with one-click surveys to improve customer experience and agent performance.
Visit WebsiteTL;DR - Nicereply
- Collects immediate customer feedback via one-click surveys.
- Offers CSAT, CES 2.0, and NPS surveys with high response rates.
- Integrates feedback directly into helpdesk systems and email signatures.
Pricing: Paid only
Best for: Enterprises & pros
4.6/5 across review platforms
Pros & Cons
Pros
- Significantly increases feedback response rates (e.g., 20-30% increase reported)
- Provides immediate, in-context feedback for quick issue resolution
- Measures individual agent performance and identifies areas for improvement
- Offers various survey types (CSAT, CES, NPS) to cover different CX aspects
- Seamless integration with existing helpdesk systems
Cons
- No free plan available (only a 14-day free trial)
- Specific pricing details are not available on the provided pages
Ratings Across the Web
4.6(714 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
CSAT Customer Satisfaction SurveysCES 2.0 Customer Effort Score SurveysNPS Net Promoter Score SurveysIn-signature Email SurveysPost-resolution Email SurveysWebsite Pop-up SurveysSurvey Link distributionCustomizable survey scales (3 Smileys, 2 Thumbs, 10 Stars, 5 Stars)
Pricing Plans
Free TrialStarter
$79 per month
- 100 Responses / month
- 3 Users
- CSAT, CES & NPS surveys
- All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
- Unlimited number of active surveys
- Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
- Nicereply Feedback Analytics
- Custom survey design & more…
Essential
$149 per month
- 250 Responses / month
- 10 Users
- CSAT, CES & NPS surveys
- All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
- Unlimited number of active surveys
- Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
- Nicereply Feedback Analytics
- Custom survey design & more…
Growth
$299 per month
- 1,000 Responses / month
- 25 Users
- CSAT, CES & NPS surveys
- All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
- Unlimited number of active surveys
- Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
- Nicereply Feedback Analytics
- Custom survey design & more…
Business
$449 per month
- 2,500 Responses / month
- 50 Users
- CSAT, CES & NPS surveys
- All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
- Unlimited number of active surveys
- Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
- Nicereply Feedback Analytics
- Custom survey design & more…
What is Nicereply?
Nicereply is a customer experience (CX) platform that enables businesses to collect immediate and actionable feedback from their customers through simple one-click surveys. It helps organizations understand customer satisfaction, loyalty, and effort by offering various survey types like CSAT, CES 2.0, and NPS. The platform is designed to increase the volume of insights received by integrating surveys directly into customer interactions, such as email signatures or post-resolution emails, rather than relying on separate email campaigns.
This tool is ideal for customer support teams, e-commerce businesses, and any organization looking to continuously monitor and improve their customer service and overall customer experience. By providing real-time feedback, Nicereply allows teams to identify and address issues quickly, measure individual agent performance, and make data-driven decisions to enhance customer satisfaction and reduce customer effort. Its robust customization options and integrations with popular helpdesk systems streamline the feedback collection process and ensure that insights are easily accessible and actionable.
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Nicereply FAQ
What types of customer experience surveys can be deployed using Nicereply?
Nicereply supports various customer experience surveys, including CSAT (Customer Satisfaction), CES 2.0 (Customer Effort Score), NPS (Net Promoter Score), eNPS (Employee Net Promoter Score), and eSAT (Employee Satisfaction Surveys). These surveys help gather insights into satisfaction, loyalty, and advocacy.
How does Nicereply help increase survey response rates compared to traditional email surveys?
Nicereply heavily advocates for and utilizes an 'in-signature' survey method, which can be embedded directly into every email sent. This approach has been shown to significantly increase response rates, with one user reporting a jump from 15-17% with email surveys to 58% with in-signature surveys.
Can Nicereply surveys be customized to match a company's branding without requiring coding knowledge?
Yes, Nicereply offers code-free customization options for surveys. Users can tailor surveys with themes, customized colors, and their company logo to match their brand, all within the Nicereply application.
What are the different distribution channels available for deploying Nicereply surveys?
Nicereply offers several distribution channels for surveys, including post-resolution email surveys, in-signature email surveys, website pop-up surveys, and survey link URLs. This allows for flexibility in collecting feedback at various customer touchpoints.
How does Nicereply prevent customers from being over-surveyed?
Nicereply includes an oversurveying protection feature. This allows users to choose how often their customers can receive automated survey emails, preventing them from being bombarded with too many requests for feedback.
What specific integrations does Nicereply offer to enhance helpdesk functionality?
Nicereply integrates with helpdesk systems to enable features like sending feedback as comments to tickets, creating tags in the helpdesk based on feedback values, syncing customer and agent data, and providing a ticket backlink to the rated interaction for context.
Source: nicereply.com