Retently vs AskNicely: Which is Better in 2026?
Choosing between Retently and AskNicely comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Retently wins this matchup. Our overall Customer Feedback pick is SurveyMonkey. Our free Customer Feedback pick is Feedbank. Pick AskNicely if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Best for you if:
- • You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
- • You want omnichannel distribution maximizes response rates
AskNicely
Unlock customer retention, revenue, and online reviews through real-time feedback and team empowerment.
Best for you if:
- • You want engaging, conversational surveys lead to higher response rates and richer insights
- • You want real-time feedback and analytics enable quick action and continuous improvement
| At a Glance | Retently | AskNicely |
|---|---|---|
Starts at | $49/moEcommerce Basic | Custom |
Best For | Customer Feedback | Customer Feedback |
Rating | 4.8/5 | 4.7/5 |
Free plan | No | No |
Choose Retently or AskNicely?
Choose Retently if
Collect and act on customer feedback to drive growth and improve customer experience.
- You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
- You want omnichannel distribution maximizes response rates
Choose AskNicely if
Unlock customer retention, revenue, and online reviews through real-time feedback and team empowerment.
- You want engaging, conversational surveys lead to higher response rates and richer insights
- You want real-time feedback and analytics enable quick action and continuous improvement
| Feature | Retently | AskNicely |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.8/5 60 reviews | ★4.7/5 1,152 reviews |
| Categories | Customer FeedbackSurvey Tools | Customer FeedbackSurvey Tools |
In-Depth Analysis
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Retently's pricing for the Ecommerce Basic tier at $49/month seems fair for businesses starting with feedback collection, offering a good set of features.
Strengths
- +Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- +Omnichannel distribution maximizes response rates.
- +Powerful analytics and reporting for deep insights.
- +Automation features streamline feedback collection and action.
- +Seamless integration with popular business tools.
Weaknesses
- -No free tier available, only a free trial.
- -Pricing details are not transparently listed on the website.
Key features
AskNicely
Unlock customer retention, revenue, and online reviews through real-time feedback and team empowerment.
AskNicely's pricing model, which requires contacting sales for all tiers, makes it difficult to assess fairness directly.
Watch out
Optional add-ons for reputation management, SSO
Strengths
- +Engaging, conversational surveys lead to higher response rates and richer insights.
- +Real-time feedback and analytics enable quick action and continuous improvement.
- +Empowers frontline teams with actionable data and motivation.
- +Integrates with existing CRMs and other tools for seamless workflows.
- +Helps standardize customer experience across multiple locations.
Weaknesses
- -No explicit mention of a free tier or transparent pricing on the website.
- -Requires integration with existing systems for full benefit, which might have setup overhead.
Key features
Pricing: Retently vs AskNicely
| Plan | Retently | AskNicely |
|---|---|---|
| Tier 1 | $49/month Ecommerce Basic | Contact us Learn |
| Tier 2 | $299/month Ecommerce Pro | Contact us Grow |
| Tier 3 | Contact us Enterprise | Contact us Transform |
Pricing verified from each vendor's public pricing page. Compare in detail on Retently pricing and AskNicely pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Retently
Want the highest-rated option?
Retently: 4.8/5 (60 reviews). AskNicely: 4.7/5 (1,152 reviews).
Go with: Retently
Value user reviews?
Retently: 60 reviews (4.8/5). AskNicely: 1,152 reviews (4.7/5).
Go with: AskNicely
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are customer feedback tools. Compare their specific features to decide.
How important are ratings?
Retently is rated higher: 4.8/5 vs 4.7/5.
Key Takeaways
Retently
- Higher user rating: 4.8/5 vs 4.7/5
- Our pick for this comparison
AskNicely
- Larger review base (1,152 reviews)
The Bottom Line
Retently wins this matchup. Our overall Customer Feedback pick is SurveyMonkey. Our free Customer Feedback pick is Feedbank.
Frequently Asked Questions
Is Retently or AskNicely better?
Retently is rated in our evaluation. Both are paid.
What are Retently and AskNicely used for?
Retently: Collect and act on customer feedback to drive growth and improve customer experience.. AskNicely: Unlock customer retention, revenue, and online reviews through real-time feedback and team empowerment..
What does Retently cost vs AskNicely?
Retently is a paid tool. AskNicely is a paid tool. Visit their websites for detailed pricing.