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Promoter.io

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Capture, analyze, and act on customer feedback to drive growth for B2B and e-commerce brands.

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Reviews onG2
1 review tracked

The Bottom Line

Entry price

Free plan available, paid tiers above

Biggest pro

Comprehensive survey types (NPS, CSAT, CES) for varied feedback.

Biggest con

Specific pricing details are not available on the provided pages.

TL;DR - Promoter.io

  • Collects NPS, CSAT, and CES feedback across customer journeys.
  • Automates feedback collection, analysis, and action with flexible workflows.
  • Provides real-time insights and integrates with key business tools.
Pricing: Free plan available
Best for: Growing teams

What is Promoter.io?

Editorial review
Promoter.io (also referred to as Retently in the provided content) is a customer experience management platform designed for B2B and e-commerce brands. It enables businesses to collect actionable insights across every customer touchpoint using various survey types like NPS®, CSAT, and CES. The platform offers smart surveys that can be scheduled at key moments, omnichannel reach via email, SMS, and in-app surveys to maximize response rates, and robust CX analytics with dashboards and custom reports. It also provides flexible workflows to automate feedback routing and responses based on sentiment, journey mapping to track satisfaction, and a feedback loop to automate follow-ups and team notifications. Promoter.io integrates with popular tools like Shopify, Gorgias, and Slack, providing real-time insights into customer sentiment.

Available on: Web

how we evaluateSourcepromoter.io ↗

Pros & Cons

Pros

  • Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
  • Automated workflows streamline feedback management and action.
  • Omnichannel distribution maximizes survey response rates.
  • Real-time insights allow for quick issue identification and resolution.
  • Seamless integration with popular e-commerce and support tools.

Cons

  • Specific pricing details are not available on the provided pages.
  • The content mentions both 'Promoter.io' and 'Retently', which could be confusing for users.

Ratings Across the Web

5(1 reviews)
G21 reviews
5/5

Ratings aggregated from independent review platforms. Learn more

Key Features

NPS®, CSAT, and CES SurveysSmart Surveys (personalized and scheduled)Omnichannel Reach (email, SMS, in-app surveys)CX Analytics (dashboards and custom reports)Flexible Workflows (automated feedback routing and responses)Journey MappingFeedback Loop (automated follow-ups and team notifications)Easy Integration (Shopify, Gorgias, Slack)

Pricing

Freemium

Promoter.io offers a generous free tier with optional paid upgrades for advanced features.

View pricing

Reviews

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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Promoter.io FAQ

How does Promoter.io help B2B and e-commerce brands understand customer sentiment?

Promoter.io helps brands understand customer sentiment by collecting actionable insights across every customer touchpoint. It uses various survey types like NPS®, CSAT, and CES to gather feedback, which can then be analyzed to identify customer satisfaction levels.

Which teams benefit most from using Promoter.io?

Teams focused on customer experience, marketing, and product development in B2B and e-commerce brands can benefit most from Promoter.io. The platform provides tools for collecting feedback, analyzing sentiment, and automating follow-ups to improve customer satisfaction and drive growth.

How does Promoter.io compare to Delighted for collecting customer feedback?

Promoter.io offers comprehensive survey types including NPS, CSAT, and CES, along with automated workflows for feedback management. It also provides omnichannel distribution for surveys and integrates with tools like Shopify, Gorgias, and Slack for real-time insights.

What kind of integrations does Promoter.io offer to streamline feedback processes?

Promoter.io offers seamless integration with popular e-commerce and support tools such as Shopify, Gorgias, and Slack. These integrations provide real-time insights into customer sentiment and help automate feedback routing and team notifications.

Does Promoter.io include a free tier for new users?

Yes, Promoter.io is available on a free tier, allowing users to explore its basic functionalities. For more extensive usage and advanced features, paid plans are available.

What are the main limitations to consider when choosing Promoter.io?

One limitation to consider is that specific pricing details are not readily available on the provided pages. Additionally, the content uses both 'Promoter.io' and 'Retently' interchangeably, which might cause some initial confusion for users.

How does Promoter.io ensure high response rates for its surveys?

Promoter.io ensures high response rates by offering omnichannel reach for its surveys, distributing them via email, SMS, and in-app options. It also allows for smart surveys to be scheduled at key moments in the customer journey.

Source: promoter.io

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