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Promoter.io

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Capture, analyze, and act on customer feedback to drive growth for B2B and e-commerce brands.

Customer FeedbackSurvey ToolsAnalytics
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Reviews onG2
1 reviews tracked

The Bottom Line

Entry price

Free plan available, paid tiers above

Biggest pro

Comprehensive survey types (NPS, CSAT, CES) for varied feedback.

Biggest con

Specific pricing details are not available on the provided pages.

TL;DR - Promoter.io

  • Collects NPS, CSAT, and CES feedback across customer journeys.
  • Automates feedback collection, analysis, and action with flexible workflows.
  • Provides real-time insights and integrates with key business tools.
Pricing: Free plan available
Best for: Growing teams

What is Promoter.io?

Editorial review
Promoter.io (also referred to as Retently in the provided content) is a customer experience management platform designed for B2B and e-commerce brands. It enables businesses to collect actionable insights across every customer touchpoint using various survey types like NPS®, CSAT, and CES. The platform offers smart surveys that can be scheduled at key moments, omnichannel reach via email, SMS, and in-app surveys to maximize response rates, and robust CX analytics with dashboards and custom reports. It also provides flexible workflows to automate feedback routing and responses based on sentiment, journey mapping to track satisfaction, and a feedback loop to automate follow-ups and team notifications. Promoter.io integrates with popular tools like Shopify, Gorgias, and Slack, providing real-time insights into customer sentiment.

Available on: Web

how we evaluateSourcepromoter.io ↗

Pros & Cons

Pros

  • Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
  • Automated workflows streamline feedback management and action.
  • Omnichannel distribution maximizes survey response rates.
  • Real-time insights allow for quick issue identification and resolution.
  • Seamless integration with popular e-commerce and support tools.

Cons

  • Specific pricing details are not available on the provided pages.
  • The content mentions both 'Promoter.io' and 'Retently', which could be confusing for users.

Ratings Across the Web

5(1 reviews)
G21 reviews
5/5

Ratings aggregated from independent review platforms. Learn more

Key Features

NPS®, CSAT, and CES SurveysSmart Surveys (personalized and scheduled)Omnichannel Reach (email, SMS, in-app surveys)CX Analytics (dashboards and custom reports)Flexible Workflows (automated feedback routing and responses)Journey MappingFeedback Loop (automated follow-ups and team notifications)Easy Integration (Shopify, Gorgias, Slack)

Pricing

Freemium

Promoter.io offers a generous free tier with optional paid upgrades for advanced features.

View pricing

Reviews

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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Promoter.io FAQ

What is Promoter.io?

Promoter.io is a customer experience management platform that helps B2B and e-commerce brands collect, analyze, and act on customer feedback using NPS®, CSAT, and CES surveys. It aims to turn customer insights into actionable decisions to improve the customer journey.

How much does Promoter.io cost?

Specific pricing details are not provided on the available pages. However, it offers a 'Start Free Trial' option, indicating a freemium or paid model with a trial period.

Is Promoter.io free?

Promoter.io offers a 'Start Free Trial', suggesting that while there might not be a completely free tier, users can try the service without initial cost.

Who is Promoter.io for?

Promoter.io is designed for growing B2B and e-commerce brands looking to manage and improve their customer experience by gathering and acting on feedback across various customer touchpoints.

Source: promoter.io

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