Promoter.io vs Pendo: Which Should You Choose in 2026?
Choosing between Promoter.io and Pendo comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Promoter.io
Capture, analyze, and act on customer feedback to drive growth for B2B and e-commerce brands.
Best for you if:
- • You want to try before committing
- • You need survey tools features specifically
- • Collects NPS, CSAT, and CES feedback across customer journeys.
- • Automates feedback collection, analysis, and action with flexible workflows.
Pendo
Product experience platform
Best for you if:
- • You want the higher-rated option (8.3/10 vs 0.0/10)
- • You need product analytics features specifically
- • Pendo is a product analytics and engagement platform
- • It provides usage analytics, in-app guides, and user feedback tools
| At a Glance |  Promoter.io |  Pendo |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Survey Tools | Product Analytics |
Rating | —/100 | 83/100 |
| Feature | Promoter.io | Pendo |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | — | 83 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Survey ToolsCustomer Feedback | Product AnalyticsRoadmapping |
How Promoter.io and Pendo Compare
Promoter.io
Capture, analyze, and act on customer feedback to drive growth for B2B and e-commerce brands.
Free tier available
Pendo
Product experience platform
Paid · 83/100 score
Promoter.io is a survey tools tool. Pendo is in product analytics.
Who Should Use What?
On a budget?
Promoter.io has a free tier. Pendo is paid only.
Go with: Promoter.io
Want the highest-rated option?
Pendo scores 83/100. Promoter.io is unrated.
Go with: Pendo
Value user reviews?
Neither has user reviews yet.
Go with: Pendo
3 Questions to Help You Decide
What's your budget?
Promoter.io is freemium. Pendo is paid. Promoter.io lets you start free.
What's your use case?
Promoter.io is a survey tools tool. Pendo is in product analytics. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Pendo
- Higher score: 83/100 vs unrated
- Our pick for this comparison
Promoter.io
- Has a free tier
- Better fit for survey tools
The Bottom Line
Pendo (83/100) is our pick. Promoter.io has a free tier if you want to test without paying.
Frequently Asked Questions
Is Promoter.io or Pendo better?
Pendo scores 83/100 in our evaluation. Promoter.io is freemium and Pendo is paid.
What are Promoter.io and Pendo used for?
Promoter.io: Capture, analyze, and act on customer feedback to drive growth for B2B and e-commerce brands.. Pendo: Product experience platform.
What does Promoter.io cost vs Pendo?
Promoter.io is freemium (free tier + paid plans). Pendo is a paid tool. Visit their websites for detailed pricing.