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Canny

UnclaimedEditor reviewed

Capture feedback, prioritize features, and build what customers want

Customer FeedbackRoadmappingProduct Analytics
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Reviews onG2Capterra
114 reviews tracked

The Bottom Line

Entry price

Free plan available, paid tiers above

Biggest pro

Clean, intuitive interface

Biggest con

Can be expensive for small teams

TL;DR - Canny

  • Collect and prioritize customer feedback
  • Public voting boards and roadmaps
  • Changelog for announcing releases
Pricing: Free plan available
Best for: Growing teams
4.6/5 across review platforms

What is Canny?

Editorial review
Canny helps product teams capture, organize, and analyze customer feedback. Users can submit feature requests and vote on ideas. Prioritize based on what customers want most and their value to your business. Keep customers in the loop with public roadmaps and changelogs. Integrates with tools like Intercom, Zendesk, and Jira. Close the feedback loop and build products your customers actually want.

Available on: Web

how we evaluateSourcecanny.io ↗

Pros & Cons

Pros

  • Clean, intuitive interface
  • Strong feedback organization
  • Good Intercom and Segment integrations
  • Helpful voting system

Cons

  • Can be expensive for small teams
  • Limited customization on lower plans
  • Basic analytics

Ratings Across the Web

4.6(114 reviews)
G244 reviews
4.6/5
Capterra70 reviews
4.6/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Feature requestsUser votingRoadmap sharingChangelog updatesUser segmentationIntegration support

Pricing Plans

Free Trial

Pricing checked Jun 2, 2026

Free

Free

  • 25 tracked users
  • Unlimited posts
  • Automatic feedback capture

Core

$19/month

  • 100+ tracked users
  • Custom domains
  • Content translations

Pro

$79/month

  • 100+ tracked users
  • PM integrations
  • Advanced privacy
  • Autopilot AI

Business

Custom

  • 5000+ tracked users
  • SSO integrations
  • CRM integrations
Calculate your costView full pricing

How Canny's pricing compares

At $79/mo, Canny is mid-range of its 4 direct competitors ($15 to $300/mo across the set).

Productboard
$15
Canny
$79
Sprig
$175
Userpilot
$299
Appcues
$300

Entry paid plan, monthly. Pricing checked Jun 2, 2026.

Reviews

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4.6/5

Across 114 verified user reviews on Capterra, G2

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Best Canny Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →
Pendo logo
PendoPaid

Understand, guide, and gather feedback on user engagement

4.4
Userpilot logo
UserpilotPaid

Onboard, engage, and grow users with no-code in-app experiences

4.6
Appcues logo
AppcuesPaid

No-code builder for user onboarding and feature adoption

4.7
Productboard logo
ProductboardPaid

Connect customer needs to product strategy and roadmaps

4.3
Sprig logo
SprigPaid

In-product user research platform

4.5
Plane logo
PlaneFreemium

Open-source project management

4.4
See all customer feedback tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Canny alternatives6+ tools ranked, pricing + verdict per pickCanny vs PendoHead-to-head: features, pricing, who winsCanny vs UserpilotHead-to-head: features, pricing, who winsCanny vs AppcuesHead-to-head: features, pricing, who wins

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Canny FAQ

How does Canny help product teams understand customer needs?

Canny enables product teams to capture, organize, and analyze customer feedback by allowing users to submit feature requests and vote on ideas. This helps teams prioritize development based on what customers want most and its value to the business.

Which teams benefit most from using Canny?

Product teams benefit most from Canny, as it provides tools for capturing feedback, prioritizing features, and communicating product updates. It helps these teams build products that align with customer desires.

How does Canny's approach to feedback differ from Productboard?

Canny focuses on a clean, intuitive interface for feedback organization and a helpful voting system to prioritize features. It allows users to submit requests and vote on ideas, whereas Productboard offers a broader suite of product management tools.

What kind of limitations might a small team encounter with Canny?

Small teams might find Canny to be expensive, and lower plans offer limited customization options. Additionally, the analytics provided are considered basic compared to more comprehensive solutions.

Does Canny include a free tier?

Yes, Canny is available on a free tier, with paid plans offered for users who require more usage and advanced features. This allows teams to start using the platform without an initial investment.

Can Canny integrate with existing development workflows?

Yes, Canny integrates with popular tools such as Intercom, Zendesk, and Jira, allowing product teams to incorporate feedback directly into their development and support workflows. It also has strong Segment integrations.

How does Canny facilitate communication with customers about product development?

Canny helps keep customers informed by providing public roadmaps and changelogs. This allows product teams to close the feedback loop and transparently share progress on features and updates.

Source: canny.io

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