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Lyssna

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Validate products with users, recruit participants, and gather feedback to shape products users love.

User ResearchSurvey ToolsHR & RecruitingCustomer Feedback
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Reviews onG2
165 reviews tracked

The Bottom Line

Entry price

Free plan available, paid tiers above

Biggest pro

Comprehensive suite of user research methodologies in one platform.

Biggest con

Participant panel responses are priced separately on all plans.

TL;DR - Lyssna

  • Conduct moderated interviews, unmoderated tests, and surveys.
  • Recruit participants from a panel of 690,000+ or use your own.
  • Analyze feedback to gain actionable insights and inform product decisions.
Pricing: Free plan available
Best for: Growing teams
4.4/5 across review platforms

What is Lyssna?

Editorial review
Lyssna is a comprehensive user research and usability testing tool designed to help product teams, designers, researchers, and marketers gather valuable feedback and make data-driven decisions. It enables users to create and conduct various types of studies, including moderated interviews, unmoderated tests, and surveys, to uncover insights into user behavior, needs, and experiences. The platform offers robust participant recruitment capabilities, allowing users to either bring their own participants via a shareable link or access Lyssna's panel of over 690,000 vetted B2B and B2C participants. With 395+ demographic and psychographic filters, users can precisely target their ideal audience. Lyssna also provides powerful analysis features to transform collected data into actionable insights, helping to validate assumptions, inform decisions, and drive impactful strategies for product development and marketing campaigns.

Available on: Web

how we evaluateSourcelyssna.com ↗

Pros & Cons

Pros

  • Comprehensive suite of user research methodologies in one platform.
  • Access to a large, diverse, and vetted participant panel with fast turnaround times.
  • Flexible recruitment options (self-recruit or use Lyssna's panel).
  • Integrations with popular tools like Figma, Zoom, and Google Calendar.
  • AI-powered features for analysis and follow-up questions.

Cons

  • Participant panel responses are priced separately on all plans.
  • Free plan has significant limitations (1 study/month, 3 seats, 15 self-recruited responses).

Ratings Across the Web

4.4(165 reviews)
G2165 reviews
4.4/5

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Moderated Interviews (with Zoom, Outlook, Microsoft Teams, Google Calendar integration)Unmoderated Tests (with Figma integration)Surveys (market research, design validation, follow-up questions)Research Panel (690,000+ B2B/B2C participants, 395+ demographic/psychographic filters, 124 countries)Card Sorting (open and closed)First Click TestingFive Second TestingLive Website Testing

Pricing Plans

Free Trial

Pricing checked Jul 12, 2026

Free

$0 USD / month

  • 1 study per month
  • 3 seats included
  • 15 self-recruited test and survey responses
  • Core methodologies
  • Interviews
  • Live chat support
  • GDPR compliant
  • Section groups and randomization

Starter

$83 USD / month

  • 1 study per month
  • 5 seats included
  • Unlimited self-recruited test and survey responses
  • Everything in Free, plus...
  • AI follow up questions
  • CSV exports
  • Custom welcome and thank you messages
  • Interview co-hosts

Growth

$166 USD / month

  • 3 studies per month
  • 15 seats included
  • Unlimited self-recruited test and survey responses
  • Everything in Starter, plus...
  • AI generated summaries
  • Custom variables
  • Recruitment limits
  • Role based permissions

Enterprise

Contact us

  • Custom studies launched per month
  • Unlimited seats
  • Unlimited self-recruited test and survey responses
  • Everything in Growth, plus...
  • Agreements
  • Closed Spaces
  • Custom branding
  • Custom contract terms
Calculate your costView full pricing

Is Lyssna worth the price?

80/100

Lyssna's pricing is fair, especially with a generous Free tier offering 1 study and 15 responses.

The jump to Starter at $83/month for unlimited responses is reasonable for growing teams, while Growth at $166/month scales well for more frequent testing. It's best for small to medium-sized businesses and product teams looking for robust user research tools.

Hidden Costs & Gotchas

Recruitment costs for participants not self-recruited

Higher tiers required for advanced security features

Enterprise for custom terms and branding

Yearly billing often implies a discount

How Lyssna Compares to Competitors

Compared to UserTesting, which can be significantly more expensive with custom quotes often starting in the thousands, Lyssna offers a much more accessible entry point. While Maze offers a free tier, its paid plans for similar features can also quickly escalate, making Lyssna's Starter and Growth tiers at $83 and $166/month quite competitive for the features provided.

Reviews

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4.4/5

Across 165 verified user reviews on G2

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Best Lyssna Alternatives

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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Lyssna FAQ

How does Lyssna support product teams in validating new features?

Lyssna allows product teams to conduct various studies, including moderated interviews and unmoderated tests, to gather feedback on new features. This helps in uncovering user behavior and needs, enabling data-driven decisions for product development. The platform's analysis features can then transform collected data into actionable insights.

What kind of user can benefit most from Lyssna?

Lyssna is designed for product teams, designers, researchers, and marketers who need to gather valuable feedback and make data-driven decisions. It helps these users to understand user behavior, needs, and experiences through comprehensive user research and usability testing.

How does Lyssna compare to UserTesting regarding participant recruitment?

Lyssna offers flexible recruitment options, allowing users to bring their own participants or access its panel of over 690,000 vetted B2B and B2C participants. This panel can be targeted using 395+ demographic and psychographic filters. Both platforms aim to provide robust participant access for user research.

What are the main limitations of using Lyssna?

A key limitation of Lyssna is that responses from its participant panel are priced separately across all plans. Additionally, the free plan has significant restrictions, allowing only one study per month, three seats, and a maximum of 15 self-recruited responses.

Does Lyssna include a free tier?

Yes, Lyssna offers a free tier for users, though it comes with significant limitations on usage and features. For more extensive use and additional capabilities, paid plans are available.

Which integrations does Lyssna offer to streamline workflows?

Lyssna integrates with popular tools such as Figma, Zoom, and Google Calendar. These integrations help users to incorporate user research seamlessly into their existing design, communication, and scheduling workflows.

How does Lyssna assist with data analysis after studies are conducted?

Lyssna provides powerful analysis features to help users transform collected data into actionable insights. It also includes AI-powered features designed to aid in analysis and generate follow-up questions, supporting informed decision-making.

Source: lyssna.com

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