SatisMeter
UnclaimedCollect customer feedback and measure satisfaction across multiple touchpoints with ease.
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What is SatisMeter?
SatisMeter (survey tools): Collect customer feedback and measure satisfaction across multiple touchpoints with ease. SatisMeter is a comprehensive feedback collection tool designed to help businesses understand their product, customers, and overall business performance. Key capabilities: Customizable survey templates, Multiple question types and conditional logic, Multilingual support for surveys, Targeting by user attributes and event-triggered surveys, Automated recurring surveys. SatisMeter ships a free plan plus paid tiers that unlock as usage grows. Buyers most often compare SatisMeter against Sprig, Pendo, Bolt Insight.
TL;DR - SatisMeter
- Collects customer feedback through various survey types.
- Measures customer satisfaction, NPS, and product-market fit.
- Integrates with popular tools and offers easy setup and automation.
Pricing: Free plan available
Best for: Growing teams
Pros & Cons
Pros
- Easy and quick setup (5 minutes)
- No maintenance required due to automation
- Comprehensive features included in all plans, even the free tier
- Flexible pricing based on responses received, not surveys sent
- Strong integration capabilities with various platforms
Cons
- Response limits on all plans, including the free tier
- Exceeding response limits pauses survey sending until the next billing period
Ratings Across the Web
3.5(3 reviews)
What people say
“Unfortunately, it's not possible to directly access invoices in the product.Absolutely useless”— via Trustpilot
Ratings aggregated from independent review platforms. Learn more
Key Features
Customizable survey templatesMultiple question types and conditional logicMultilingual support for surveysTargeting by user attributes and event-triggered surveysAutomated recurring surveysSurvey throttling and sampling to prevent over-surveyingDashboard reporting and CSV exportIntegrations with Segment, WordPress, Google Tag Manager, Productboard, Slack, Zapier, and Webhooks
Pricing Plans
Free
$0/month
- 25 Responses / month
- ~ 250 Active users*
- All features included
- Multiple channels: web, in-app, email, iOS, Android
- Unlimited projects, team members and surveys
- Survey throttling and sampling (prevent over-surveying)
- Integrations with Productboard, Segment and more …
- Premium support
- Targeting by user attributes and triggering with events
- Automated recurring surveys
- Customizable design and multilingual support
Growth
$199/month
- 1 000 Responses / month
- ~ 10 000 Active users*
- All features included
- Multiple channels: web, in-app, email, iOS, Android
- Unlimited projects, team members and surveys
- Survey throttling and sampling (prevent over-surveying)
- Integrations with Productboard, Segment and more …
- Premium support
- Targeting by user attributes and triggering with events
- Automated recurring surveys
- Customizable design and multilingual support
Enterprise
Contact Us
- More than 10 000 active users
- All features included
- Multiple channels: web, in-app, email, iOS, Android
- Unlimited projects, team members and surveys
- Survey throttling and sampling (prevent over-surveying)
- Integrations with Productboard, Segment and more …
- Premium support
- Targeting by user attributes and triggering with events
- Automated recurring surveys
- Customizable design and multilingual support
About SatisMeter
By Toolradar Team·
SatisMeter is a comprehensive feedback collection tool designed to help businesses understand their product, customers, and overall business performance. It enables users to create and deploy various types of surveys, including customer journey surveys to measure satisfaction and NPS scores, and research surveys for deeper business insights like product-market fit or pricing adjustments. The platform offers customizable templates, a range of question types, conditional logic, and multilingual support.
The tool is built for ease of use, allowing for quick setup and minimal maintenance. It integrates seamlessly with existing tech stacks through one-click installations for platforms like Segment, WordPress, and Google Tag Manager, as well as custom integrations via API, Webhooks, and Zapier. SatisMeter is ideal for product managers, marketing teams, and customer success departments looking to gather actionable customer insights to drive product development, improve customer experience, and inform strategic decisions.
Reviews
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SatisMeter FAQ
How does SatisMeter prevent over-surveying customers?
SatisMeter incorporates features such as survey throttling and sampling to manage survey distribution. This ensures that customers are not overwhelmed with too many survey requests, maintaining a positive user experience.
What happens if a user exceeds their monthly response limit on a SatisMeter plan?
If a user exceeds their monthly response limit, SatisMeter will pause sending surveys until the next billing period begins. There are no additional charges incurred for exceeding the limit.
Can SatisMeter surveys be delivered through multiple channels?
Yes, SatisMeter supports multiple delivery channels for surveys, including web, in-app, email, iOS, and Android. All these options support pre-identification of users.
What types of integrations does SatisMeter offer for sending survey responses to other tools?
SatisMeter offers various integration options, including one-click installations with Segment, WordPress, and Google Tag Manager. It also provides custom integrations via a solid API, Webhooks, Zapier, and Integromat (now Make), allowing responses to be sent to PM tools, CRMs, or Slack.
How does SatisMeter define an 'active user' for its pricing plans?
An active user is defined as someone who has been logged into your product or service within the last three months. This metric serves as a recommendation for plan suitability rather than a strict limit.
Source: satismeter.com