Gleap
UnclaimedAI-powered customer support OS that turns feedback into product intelligence.
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Tracked since2026
0 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Significantly reduces customer wait times and resolves up to 80% of requests automatically with AI.
Biggest con
AI costs are additional and vary based on usage and LLM choice.
TL;DR - Gleap
- AI-powered customer support with instant ticket resolution.
- Transforms customer feedback into product development insights.
- Unifies support, onboarding, and product building in one platform.
Pricing: Paid only
Best for: Enterprises & pros
What is Gleap?
Gleap is an AI-powered customer support operating system designed to close the support feedback loop and transform customer interactions into actionable product insights. It offers AI agents to instantly resolve tickets, in-app video calls for real-time support, and tools to convert feedback directly into features for product development.
This platform is built for high-growth companies, particularly SaaS businesses and product builders, who want to scale their support efficiently while staying close to their customers. It integrates support, onboarding, and product building functionalities into a single unified platform, enabling teams to answer customer questions quickly, guide users to 'aha' moments, and use accurate user data to inform their product roadmap. Gleap aims to provide a comprehensive solution for managing customer experience, from initial support to continuous product improvement, at a competitive cost compared to traditional support tools.
Available on: Web
Pros & Cons
Pros
- Significantly reduces customer wait times and resolves up to 80% of requests automatically with AI.
- Provides a unified platform for support, onboarding, and product feedback, streamlining workflows.
- Offers advanced AI capabilities including custom tools and tasks via API for app settings, order details, etc.
- Cost-effective compared to alternatives like Intercom, especially for teams scaling support.
- Seamless handover from AI to human agents for complex cases.
Cons
- AI costs are additional and vary based on usage and LLM choice.
- Requires integration with existing knowledge bases and data sources for optimal AI performance.
- Specific pricing details for different tiers beyond the comparison example are not explicitly listed.
Preview
Key Features
AI agents (Kai)AI Copilot for human agentsLive chatKnowledge baseIn-app bug reportingSurveysEmail campaignsProduct tours
Pricing Plans
Free TrialPricing checked Jun 16, 2026
Hobby
$39 / mo
- 1 team member
- 1 project
Team
$149 / mo
- Unlimited team members
- Unlimited projects
- Custom domain
- Third-party integrations
- Remove branding
Enterprise
from $999/mo
- Unlimited team members
- Unlimited projects
- Custom domain
- Third-party integrations
- Remove branding
- API access
- High-priority support
- Dedicated CSM
Reviews
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Gleap FAQ
How does Gleap help high-growth companies manage customer interactions?
Gleap provides an AI-powered customer support operating system that closes the support feedback loop, transforming customer interactions into actionable product insights. It integrates support, onboarding, and product building functionalities into a single unified platform, allowing companies to scale support efficiently.
Which teams benefit most from using Gleap?
Gleap is built for high-growth companies, particularly SaaS businesses and product builders, who aim to scale their support efficiently while maintaining close customer relationships. It helps these teams answer customer questions quickly, guide users, and use accurate user data to inform their product roadmap.
How does Gleap compare to Chatwoot for customer support?
Gleap aims to provide a comprehensive solution for managing customer experience, from initial support to continuous product improvement, at a competitive cost. It significantly reduces customer wait times and resolves up to 80% of requests automatically with AI, a key differentiator in support efficiency.
What kind of limitations should users be aware of when considering Gleap?
Users should note that AI costs are additional and vary based on usage and the choice of large language models. Optimal AI performance also requires integration with existing knowledge bases and data sources.
How is Gleap priced?
Gleap is a paid product and does not include a permanently free tier. Its pricing is designed to be cost-effective compared to traditional support tools, with additional costs for AI usage depending on the chosen large language model.
Can Gleap integrate with existing product development workflows?
Yes, Gleap offers tools to convert feedback directly into features for product development, aiming to transform customer interactions into actionable product insights. This allows for seamless integration of customer feedback into the product roadmap.
How does Gleap utilize AI to improve customer support?
Gleap employs AI agents to instantly resolve tickets and can automatically resolve up to 80% of requests, significantly reducing customer wait times. It also offers advanced AI capabilities, including custom tools and tasks via API for specific app settings or order details.
Source: gleap.io