Gleap

Name: Gleap
Brand: Gleap
Price: 149 USD

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AI-powered customer support OS that turns feedback into product intelligence.

From $149/mo flat, billed monthly (free plan available)

Freemium Customer Support Customer Feedback AI Agents AI Assistants

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Tracked since 2026

The Bottom Line

Updated Oct 19, 2026

Price: From $149/mo flat, billed monthly (free plan available). Compare plans

Key facts

AI-powered customer support with instant ticket resolution.
Transforms customer feedback into product development insights.
Unifies support, onboarding, and product building in one platform.

Pros

Significantly reduces customer wait times and resolves up to 80% of requests automatically with AI.
Provides a unified platform for support, onboarding, and product feedback, streamlining workflows.
Offers advanced AI capabilities including custom tools and tasks via API for app settings, order details, etc.
Cost-effective compared to alternatives like Intercom, especially for teams scaling support.
Seamless handover from AI to human agents for complex cases.

Cons

AI costs are additional and vary based on usage and LLM choice.
Requires integration with existing knowledge bases and data sources for optimal AI performance.
Kai Support resolutions cost $0.29 each on Team and Pro, on top of the plan price.

What is Gleap?

Gleap is an AI-powered customer support operating system designed to close the support feedback loop and transform customer interactions into actionable product insights. It offers AI agents to instantly resolve tickets, in-app video calls for real-time support, and tools to convert feedback directly into features for product development. This platform is built for high-growth companies, particularly SaaS businesses and product builders, who want to scale their support efficiently while staying close to their customers. It integrates support, onboarding, and product building functionalities into a single unified platform, enabling teams to answer customer questions quickly, guide users to 'aha' moments, and use accurate user data to inform their product roadmap. Gleap aims to provide a comprehensive solution for managing customer experience, from initial support to continuous product improvement, at a competitive cost compared to traditional support tools.

Available on: Web

Data compiled by Toolradar Pricing checked Oct 19, 2026 · How we evaluate

Source gleap.io

Preview

Key Features

AI agents (Kai)
AI Copilot for human agents
Live chat
Knowledge base
In-app bug reporting
Surveys
Email campaigns
Product tours

Pricing Plans

Free Trial

Pricing checked Oct 19, 2026. Source: gleap.ai/pricing, read Oct 19, 2026

Gleap plans and prices, checked October 2026
Plan	Price	Details
Free	$0 / mo	1 seat and 1 project 50 Kai Support conversations a month Live chat, in-app bug reporting and surveys
Team	$149 / mo	Billed yearly ($179/mo billed monthly), plus $0.29 per Kai Support resolution Unlimited seats Every Kai AI agent 1,000 emails a month +1 more Show less Remove Gleap branding
Pro	$299 / mo	Billed yearly ($359/mo billed monthly), plus $0.29 per Kai Support resolution Everything in Team Kai Voice LLM model choice +3 more Show less Advanced reports Custom roles and permissions $500 AI credit a year on yearly billing
Enterprise	from $999/mo	Billed yearly ($1,199/mo billed monthly) Everything in Pro Single sign-on Invoice billing +3 more Show less Bring your own model Dedicated success manager Custom SLA

Calculate your cost View full pricing

Is Gleap worth the price?

Good value

Gleap now has a Free plan (1 seat, 1 project, 50 Kai Support conversations a month).

Team is $149/month billed yearly ($179 monthly) with unlimited seats and every Kai agent, and Pro is $299/month billed yearly ($359 monthly). AI work is billed on top, so budget for usage beyond the plan fee.

Hidden Costs & Gotchas

Kai Support bills $0.29 per resolution on Team and Pro, on top of the plan.

Kai Resolve, Kai Code and custom agents bill for usage (about $0.49 per Kai Resolve investigation on average).

Monthly billing costs about 20% more than yearly ($179 vs $149 on Team).

Full Gleap pricing: every plan, hidden costs and alternatives

Gleap by the numbers

Toolradar data: Gleap's entry paid plan ($149/mo flat, billed monthly) ranks #11 of 14 for price among the Customer Support tools with a verified entry price as a flat team plan, where the median is $37/mo flat. As of Nov 2026.

Gleap compared with 290 Customer Support tools on Toolradar, as of Nov 2026
Metric	Gleap	Peer median	Position (1 is best)
Entry paid plan	$149/mo flat, billed monthly	$37/mo flat	#11 of 14 tools priced as a flat team plan, verified price
Free plan	Yes	33% have one	n/a
Listed as an alternative to	2 tools	2	#138 of 290 (joint)

Listed as an alternative to: #132 on 2026-10-16 to #138 on 2026-11-02 (rank among 290 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Customer Support data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “Gleap by the numbers”, Nov 2026.

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Gleap FAQ

How does Gleap help high-growth companies manage customer interactions?

Gleap provides an AI-powered customer support operating system that closes the support feedback loop, transforming customer interactions into actionable product insights. It integrates support, onboarding, and product building functionalities into a single unified platform, allowing companies to scale support efficiently.

Which teams benefit most from using Gleap?

Gleap is built for high-growth companies, particularly SaaS businesses and product builders, who aim to scale their support efficiently while maintaining close customer relationships. It helps these teams answer customer questions quickly, guide users, and use accurate user data to inform their product roadmap.

How does Gleap compare to Chatwoot for customer support?

Gleap aims to provide a comprehensive solution for managing customer experience, from initial support to continuous product improvement, at a competitive cost. It significantly reduces customer wait times and resolves up to 80% of requests automatically with AI, a key differentiator in support efficiency.

What kind of limitations should users be aware of when considering Gleap?

Users should note that AI costs are additional and vary based on usage and the choice of large language models. Optimal AI performance also requires integration with existing knowledge bases and data sources.

How is Gleap priced?

Gleap has a Free plan for 1 seat and 1 project with 50 Kai Support conversations a month. Team costs $149/month billed yearly ($179 billed monthly) and Pro costs $299/month billed yearly ($359 billed monthly). Kai Support adds $0.29 per resolution on Team and Pro, and Enterprise starts at $999/month billed yearly.

Can Gleap integrate with existing product development workflows?

Yes, Gleap offers tools to convert feedback directly into features for product development, aiming to transform customer interactions into actionable product insights. This allows for seamless integration of customer feedback into the product roadmap.

How does Gleap utilize AI to improve customer support?

Gleap employs AI agents to instantly resolve tickets and can automatically resolve up to 80% of requests, significantly reducing customer wait times. It also offers advanced AI capabilities, including custom tools and tasks via API for specific app settings or order details.

How does Gleap pricing compare with other Customer Support tools?

Gleap's entry paid plan ($149/mo flat, billed monthly) ranks #11 of 14 for price among the Customer Support tools with a verified entry price as a flat team plan, where the median is $37/mo flat. Prices are read on each vendor's own pricing page and compared only with tools priced on the same basis. Source: Toolradar, Nov 2026.

Source: gleap.io

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