Gleap
UnclaimedAI-powered customer support OS that turns feedback into product intelligence.
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TL;DR - Gleap
- AI-powered customer support with instant ticket resolution.
- Transforms customer feedback into product development insights.
- Unifies support, onboarding, and product building in one platform.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Significantly reduces customer wait times and resolves up to 80% of requests automatically with AI.
- Provides a unified platform for support, onboarding, and product feedback, streamlining workflows.
- Offers advanced AI capabilities including custom tools and tasks via API for app settings, order details, etc.
- Cost-effective compared to alternatives like Intercom, especially for teams scaling support.
- Seamless handover from AI to human agents for complex cases.
Cons
- AI costs are additional and vary based on usage and LLM choice.
- Requires integration with existing knowledge bases and data sources for optimal AI performance.
- Specific pricing details for different tiers beyond the comparison example are not explicitly listed.
Key Features
AI agents (Kai)AI Copilot for human agentsLive chatKnowledge baseIn-app bug reportingSurveysEmail campaignsProduct tours
Pricing Plans
Free TrialHobby
$39/mo
- 1 team member
- 1 project
Team
$149/mo
- Unlimited team members
- Unlimited projects
- Custom domain
- Third-party integrations
- Remove branding
Enterprise
from $999/mo
- Unlimited team members
- Unlimited projects
- Custom domain
- Third-party integrations
- Remove branding
- API access
- High-priority support
- Dedicated CSM
- SLAs
About Gleap
By Toolradar Team·
Gleap is an AI-powered customer support operating system designed to close the support feedback loop and transform customer interactions into actionable product insights. It offers AI agents to instantly resolve tickets, in-app video calls for real-time support, and tools to convert feedback directly into features for product development.
This platform is built for high-growth companies, particularly SaaS businesses and product builders, who want to scale their support efficiently while staying close to their customers. It integrates support, onboarding, and product building functionalities into a single unified platform, enabling teams to answer customer questions quickly, guide users to 'aha' moments, and use accurate user data to inform their product roadmap. Gleap aims to provide a comprehensive solution for managing customer experience, from initial support to continuous product improvement, at a competitive cost compared to traditional support tools.
How we evaluate tools →Source: gleap.io
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Gleap FAQ
What is Gleap?
Gleap is an AI-powered customer support operating system that helps businesses manage customer interactions, gather feedback, and use those insights to improve their products. It features AI agents for instant ticket resolution, tools for in-app communication, and functionalities for product roadmapping.
How much does Gleap cost?
Gleap's pricing is paid. For a 10-person team, it costs $119/month, with AI costs at $0.04 per answer. Additional costs apply for Copilot ($290/month for 10 seats) and Engagement tools (Tours, Surveys, Checklists) at $100/month. Specific pricing varies based on usage and chosen LLM for AI answers.
Is Gleap free?
Gleap offers a 'Start free trial' option, indicating it is not free but provides a trial period for users to test the platform.
Who is Gleap for?
Gleap is designed for high-growth global companies, particularly SaaS businesses and product builders. It's ideal for teams looking to scale their customer support, gather user feedback efficiently, and integrate customer insights directly into their product development process.
Source: gleap.io