Gleap vs Chatwoot: Which Should You Choose in 2026?
Choosing between Gleap and Chatwoot comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Gleap
AI-powered customer support OS that turns feedback into product intelligence.
Best for you if:
- • You need help desk features specifically
- • AI-powered customer support with instant ticket resolution.
- • Transforms customer feedback into product development insights.
Chatwoot
Open source customer engagement
Best for you if:
- • You want the higher-rated option (8.3/10 vs 0.0/10)
- • You want to try before committing
- • You need crm features specifically
- • Chatwoot is an open-source customer engagement platform and Intercom alternative
- • It provides live chat, email, social media inbox, and chatbots in one tool
| At a Glance |  Gleap |  Chatwoot |
|---|---|---|
Price | Paid | Free + Paid |
Best For | Help Desk | CRM |
Rating | —/100 | 83/100 |
| Feature | Gleap | Chatwoot |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | — | 83 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskCustomer Feedback | CRMHelp Desk |
How Gleap and Chatwoot Compare
Gleap
AI-powered customer support OS that turns feedback into product intelligence.
Paid
Chatwoot
Open source customer engagement
Free tier available · 83/100 score
Gleap is a help desk tool. Chatwoot is in crm.
Who Should Use What?
On a budget?
Chatwoot has a free tier. Gleap is paid only.
Go with: Chatwoot
Want the highest-rated option?
Chatwoot scores 83/100. Gleap is unrated.
Go with: Chatwoot
Value user reviews?
Neither has user reviews yet.
Go with: Chatwoot
3 Questions to Help You Decide
What's your budget?
Gleap is paid. Chatwoot is freemium. Chatwoot lets you start free.
What's your use case?
Gleap is a help desk tool. Chatwoot is in crm. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Chatwoot
- Higher score: 83/100 vs unrated
- Free tier available
- Our pick for this comparison
Gleap
- Better fit for help desk
The Bottom Line
Chatwoot (83/100) is our pick.
Frequently Asked Questions
Is Gleap or Chatwoot better?
Chatwoot scores 83/100 in our evaluation. Gleap is paid and Chatwoot is freemium.
What are Gleap and Chatwoot used for?
Gleap: AI-powered customer support OS that turns feedback into product intelligence.. Chatwoot: Open source customer engagement.
What does Gleap cost vs Chatwoot?
Gleap is a paid tool. Chatwoot is freemium (free tier + paid plans). Visit their websites for detailed pricing.