Gleap vs Gladly: Which Should You Choose in 2026?
Choosing between Gleap and Gladly comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Gleap
AI-powered customer support OS that turns feedback into product intelligence.
Best for you if:
- • AI-powered customer support with instant ticket resolution.
- • Transforms customer feedback into product development insights.
Gladly
Customer service platform focused on people
Best for you if:
- • You want the higher-rated option (8.2/10 vs 0.0/10)
- • Gladly is a customer service platform built around people, not tickets
- • It provides a single conversation history across all channels with AI assistance
| At a Glance |  Gleap |  Gladly |
|---|---|---|
Price | Paid | Paid |
Best For | Help Desk | Help Desk |
Rating | —/100 | 82/100 |
| Feature | Gleap | Gladly |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | 82 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskCustomer Feedback | Help DeskCall Center |
How Gleap and Gladly Compare
Gleap
AI-powered customer support OS that turns feedback into product intelligence.
Paid
Gladly
Customer service platform focused on people
Paid · 82/100 score
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gladly
Want the highest-rated option?
Gladly scores 82/100. Gleap is unrated.
Go with: Gladly
Value user reviews?
Neither has user reviews yet.
Go with: Gladly
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are help desk tools. Compare their specific features to decide.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Gladly
- Higher score: 82/100 vs unrated
- Our pick for this comparison
Gleap
The Bottom Line
Gladly (82/100) is our pick.
Frequently Asked Questions
Is Gleap or Gladly better?
Gladly scores 82/100 in our evaluation. Both are paid.
What are Gleap and Gladly used for?
Gleap: AI-powered customer support OS that turns feedback into product intelligence.. Gladly: Customer service platform focused on people.
What does Gleap cost vs Gladly?
Gleap is a paid tool. Gladly is a paid tool. Visit their websites for detailed pricing.