Catalyst

Name: Catalyst
Brand: Catalyst

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Scale customer success with 360 views, health scoring, and automation

Paid plans only, free trial

Paid CRM Customer Success Automation

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Tracked since 2026

The Bottom Line

Updated Oct 4, 2026

Price: Paid plans only, free trial. Compare plans

Key facts

Catalyst provides a knowledge base for customer support.
Users can access Catalyst videos and engage with a community forum.
The platform offers resources for learning and getting help from other users.

Pros

Modern design
Fast implementation
Good integrations
Intuitive UI

Cons

Smaller company
Growing feature set
Limited ecosystem

What is Catalyst?

Catalyst is a customer success platform that combines customer 360 views, health scoring, and automation to help teams scale customer success operations.

Available on: Web

Data compiled by Toolradar Pricing checked Oct 4, 2026 · How we evaluate

Source catalyst.io

Key Features

Customer 360
Health scoring
Playbooks
Automation
Analytics
Integrations

Pricing Plans

Free Trial

Pricing checked Oct 4, 2026. Source: catalyst.io/pricing, read Oct 4, 2026

Catalyst plans and prices, checked October 2026
Plan	Price	Details
Growth	Contact sales	Account-based pricing Unlimited viewer access Customer health scoring +2 more Show less Playbook automation Implementation included
Enterprise	Contact sales	All Growth features Advanced analytics Custom integrations +3 more Show less Dedicated support Cross-functional collaboration Part of Totango platform

View full pricing

Is Catalyst worth the price?

Fair value

Catalyst's pricing, hidden behind 'Contact Sales' for both Growth and Enterprise tiers, suggests a premium offering likely tailored for mid-market to enterprise clients.

It's best for organizations with complex customer success needs and a substantial budget.

Hidden Costs & Gotchas

Potential for high minimum contract values

Full Catalyst pricing: every plan, hidden costs and alternatives

Catalyst by the numbers

Toolradar data: It is listed as an alternative to 13 other tools on Toolradar, ranking #6 of 46 in Customer Success. As of Nov 2026.

Catalyst compared with 46 Customer Success tools on Toolradar, as of Nov 2026
Metric	Catalyst	Peer median	Position (1 is best)
Free plan	No	7 of 46 have one	n/a
Listed as an alternative to	13 tools	1	#6 of 46

Listed as an alternative to: #6 on 2026-10-16 to #6 on 2026-11-02 (rank among 46 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. All Customer Success data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “Catalyst by the numbers”, Nov 2026.

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Best Catalyst Alternatives

Top alternatives based on features, pricing, and user needs.

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Gainsight Paid

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Dooly Paid

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SmartKarrot Freemium

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Kapta Paid

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Steer Paid

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Catalyst alternatives 7+ tools ranked, pricing + verdict per pick Catalyst vs Gainsight Head-to-head: features, pricing, who wins Catalyst vs Planhat CS Head-to-head: features, pricing, who wins Catalyst vs ClientSuccess Head-to-head: features, pricing, who wins

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Catalyst FAQ

How does Catalyst help customer success teams proactively identify at-risk accounts?

Catalyst provides tools for customer success teams to monitor account health and engagement. By tracking key metrics and user behavior, it helps identify early warning signs of churn, allowing for timely interventions.

Can Catalyst integrate with existing CRM systems to centralize customer data?

Catalyst is designed to integrate with other business tools, including CRM systems. This allows for a unified view of customer data, ensuring that customer success teams have all relevant information in one place without manual data transfers.

What specific features does Catalyst offer to improve customer onboarding processes?

Catalyst helps streamline customer onboarding by providing features for tracking progress, automating communication, and setting up success plans. This ensures new customers are effectively guided through their initial product experience.

How does Catalyst assist in demonstrating the value of a product to customers?

Catalyst enables customer success managers to track and report on key performance indicators and customer achievements. This data-driven approach helps in showcasing the tangible value and ROI that customers are gaining from the product.

Does Catalyst provide analytics to understand customer health and product adoption trends?

Catalyst offers robust analytics and reporting capabilities to give insights into customer health scores, product usage patterns, and overall adoption trends. These insights empower teams to make data-driven decisions and optimize their strategies.

Source: catalyst.io

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