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TL;DR - Gainsight
- Unified platform (CustomerOS) for end-to-end customer journey orchestration.
- Leverages AI for early churn detection, expansion opportunities, and personalized customer engagement.
- Combines customer success, product experience, and customer education to drive retention and growth.
Pricing: Paid only
Best for: Enterprises & pros
Score: 88/100
Pros & Cons
Pros
- Industry leader
- Comprehensive features
- Strong analytics
Cons
- Complex implementation
- Enterprise pricing
Key Features
Customer success platformHealth scoringJourney orchestrationProduct experienceRevenue optimizationCommunity management
Pricing Plans
Essentials
Contact Sales
- Core CS features
- Defined user limits
- Customer health scoring
Enterprise
Contact Sales
- Starting ~$2,500/month
- Full platform access
- Advanced analytics
- Integrations
About Gainsight
By Toolradar Team·
Gainsight is the leading customer success platform for enterprise companies. Unify customer data from every touchpoint into comprehensive health scores. Automate success plans and customer journeys. Features include product experience management, community, and education platforms. Advanced analytics and AI predict churn before it happens. The platform that pioneered customer success, trusted by the world's largest companies.
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Gainsight FAQ
What is Gainsight used for?
Gainsight helps customer success teams manage customer health, reduce churn, and drive expansion revenue.
Source: gainsight.com