Catalyst vs Gainsight: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Catalyst and Gainsight side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Catalyst
Scale customer success with 360 views, health scoring, and automation
Best for you if:
- • You want modern design
Gainsight
Unify customer data, predict churn, and automate success
Best for you if:
- • You want industry leader
| At a Glance | Catalyst | Gainsight |
|---|---|---|
Starts at | Not published | Not published |
Category | CRM Customer Success | Customer Success CRM |
Rating | n/a | 4.5/5 G2 4.5 · Capterra 4.4 1,810 reviews |
Free plan | No | No |
Watch out for | Potential for high minimum contract values | Potential high minimum user counts |
Choose Catalyst or Gainsight?
Choose Catalyst if
- You want modern design
- You want fast implementation
- You work in CRM, not customer success
Choose Gainsight if
- You want industry leader
- You want comprehensive features
- You work in customer success, not CRM
In-Depth Analysis
Catalyst
Scale customer success with 360 views, health scoring, and automation
Catalyst's pricing, hidden behind 'Contact Sales' for both Growth and Enterprise tiers, suggests a premium offering likely tailored for mid-market to enterprise clients.
Watch out
Potential for high minimum contract values
Strengths
- Pro: Modern design
- Pro: Fast implementation
- Pro: Good integrations
- Pro: Intuitive UI
Weaknesses
- Con: Smaller company
- Con: Growing feature set
- Con: Limited ecosystem
Key features
Gainsight
Unify customer data, predict churn, and automate success
Gainsight's pricing, particularly for the Enterprise tier starting around $2,500/month, is on the expensive side compared to many market alternatives.
Watch out
Potential high minimum user counts
Strengths
- Pro: Industry leader
- Pro: Comprehensive features
- Pro: Strong analytics
Weaknesses
- Con: Complex implementation
- Con: Enterprise pricing
Key features
Plans and prices: Catalyst vs Gainsight
| Tool | Plans and prices | Source |
|---|---|---|
| Catalyst |
| catalyst.io/pricing read Oct 4, 2026 |
| Gainsight |
| gainsight.com/pricing read Oct 31, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Catalyst pricing and Gainsight pricing.
Key Takeaways
Catalyst
- Choose if you want scale customer success with 360 views, health scoring, and automation
Gainsight
- Choose if you want unify customer data, predict churn, and automate success
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- Only Gainsight has a published user rating (4.5/5 from 1,810 reviews); Catalyst has none we can show.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Catalyst and Gainsight compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. Only Gainsight has a published user rating (4.5/5 from 1,810 reviews); Catalyst has none we can show.
What are Catalyst and Gainsight used for?
Catalyst: Scale customer success with 360 views, health scoring, and automation. Gainsight: Unify customer data, predict churn, and automate success.
What does Catalyst cost vs Gainsight?
Catalyst has no public paid-plan price on file. Gainsight has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Oct 31, 2026.
What's the main difference between Catalyst and Gainsight?
Catalyst's main strength: modern design. Gainsight's main strength: industry leader.