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TL;DR - ChurnZero
- Customer success platform with 360-degree view combining product usage, CRM, and support data
- First CSP with embedded GenAI that spots risk early and recommends best-next-step actions
- Real-time health scores, automated playbooks, and alerts via email, Slack, or Teams
Pricing: Paid only
Best for: Enterprises & pros
Score: 84/100
Pros & Cons
Pros
- Real-time engagement
- Easy to use
- Good automation
Cons
- Less established than Gainsight
- Limited integrations
Key Features
Customer successChurn predictionHealth scoringEngagement trackingAutomationIn-app messaging
Pricing Plans
Free TrialProfessional
$38,939/annual
- 10 Full Users included
- 500 managed accounts
- Customer health scoring
- Journey automation
- Playbooks
- 60% typical discount available
Enterprise
$64,289/annual
- 15 Full Users included
- REST API access
- Custom dashboards
- Conditional logic in plays
- Advanced analytics
- Similar discount potential
About ChurnZero
By Toolradar Team·
ChurnZero is a real-time customer success platform for subscription businesses. Track customer health with product usage and engagement data. Automate communications and outreach based on customer behavior. In-app walkthroughs and announcements improve adoption. Playbooks guide CSMs through best practices. Features include reporting, integrations, and renewals management. Fight churn proactively with data-driven customer success.
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ChurnZero FAQ
What is ChurnZero?
ChurnZero is customer success software that helps subscription businesses reduce churn and increase revenue.
Source: churnzero.com