ChurnZero

Name: ChurnZero
Brand: ChurnZero
Price: 38939 USD
Rating: 4.7 (1747 reviews)

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Proactively fight churn with real-time customer success

From $38,939/mo, free trial

Paid Customer Success Product Analytics Marketing Automation

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4.7 (1,747 across the web)

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Reviews on G2 Capterra

1,747 reviews tracked

The Bottom Line

Updated May 26, 2026

Price: From $38,939/mo, free trial. Compare plans

Key facts

Customer success platform with 360-degree view combining product usage, CRM, and support data
First CSP with embedded GenAI that spots risk early and recommends best-next-step actions
Real-time health scores, automated playbooks, and alerts via email, Slack, or Teams

Pros

Real-time engagement
Easy to use
Good automation

Cons

Less established than Gainsight
Limited integrations

What is ChurnZero?

Editorial review

ChurnZero is a real-time customer success platform for subscription businesses. Track customer health with product usage and engagement data. Automate communications and outreach based on customer behavior. In-app walkthroughs and announcements improve adoption. Playbooks guide CSMs through best practices. Features include reporting, integrations, and renewals management. Fight churn proactively with data-driven customer success.

Available on: Web

Louis Corneloup Updated May 26, 2026 · how we evaluate Source churnzero.com ↗

Ratings Across the Web

4.7 (1,747 reviews)

ChurnZero holds an aggregate rating of 4.7 out of 5 from 1,747 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

Customer success
Churn prediction
Health scoring
Engagement tracking
Automation
In-app messaging

Pricing Plans

Free Trial

Pricing checked Sep 30, 2026

ChurnZero plans and prices, checked September 2026
Plan	Price	Details
Professional	$38,939/annual	10 Full Users included 500 managed accounts Customer health scoring +3 more Show less Journey automation Playbooks 60% typical discount available
Enterprise	$64,289/annual	15 Full Users included REST API access Custom dashboards +3 more Show less Conditional logic in plays Advanced analytics Similar discount potential

Calculate your cost View full pricing

Is ChurnZero worth the price?

Fair value

ChurnZero's pricing, starting at $38,939 annually for Professional and $64,289 for Enterprise, is on the higher end of the market for customer success platforms.

While the features are robust, these price points are significant investments. It's best suited for established mid-market to enterprise companies with substantial revenue to protect.

Full ChurnZero pricing: every plan, hidden costs and alternatives

Reviews

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4.7/5

Across 1,747 verified user reviews on G2, Capterra

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Best ChurnZero Alternatives

Top alternatives based on features, pricing, and user needs.

Gainsight Paid

Unify customer data, predict churn, and automate success

4.5

Totango Paid

Drive customer outcomes and growth with automated success programs

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ClientSuccess Paid

Simple, powerful software to reduce churn and increase customer revenue.

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Catalyst Paid

Scale customer success with 360 views, health scoring, and automation

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

ChurnZero vs Gainsight Head-to-head: features, pricing, who wins ChurnZero vs Totango Head-to-head: features, pricing, who wins ChurnZero vs ClientSuccess Head-to-head: features, pricing, who wins

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ChurnZero FAQ

How does ChurnZero help subscription businesses reduce customer churn?

ChurnZero helps subscription businesses proactively fight churn by tracking customer health using real-time product usage and engagement data. It enables automation of communications and outreach based on customer behavior, guiding customer success managers with best-practice playbooks.

Which teams benefit most from using ChurnZero?

Teams focused on customer success, product analytics, and marketing automation within subscription businesses will find ChurnZero most beneficial. It provides tools for customer success managers to improve adoption and manage renewals effectively.

How does ChurnZero compare to Gainsight?

ChurnZero offers real-time engagement and good automation capabilities, similar to Gainsight, but it is a less established platform in the market. While both are customer success platforms, ChurnZero is noted for being easy to use.

What kind of limitations does ChurnZero have?

ChurnZero's primary limitations include being less established in the market compared to some competitors and offering a more limited range of integrations. Despite this, it is recognized for its ease of use and strong automation features.

How is ChurnZero priced?

ChurnZero is offered as a paid product, and it does not include a permanently free tier. Interested businesses would need to inquire about its specific pricing plans.

Can ChurnZero help improve product adoption?

Yes, ChurnZero can improve product adoption through its in-app walkthroughs and announcements. These features are designed to guide users and enhance their understanding and utilization of the product.

Does ChurnZero offer reporting capabilities?

Yes, ChurnZero includes reporting as one of its core features. This allows businesses to gain insights from customer data and track key metrics related to customer success and churn prevention.

Source: churnzero.com

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