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TL;DR - Vitally
- Unifies customer data, teams, and customers into a single platform for scaled Customer Success.
- Offers automation, project management, and collaboration tools to boost CS productivity and visibility.
- Features an AI Copilot for instant summaries, AI-powered actions, and insights from customer interactions.
Pricing: Paid only
Best for: Enterprises & pros
Score: 82/100
Pros & Cons
Pros
- Modern interface
- Great for SaaS
- Easy setup
Cons
- Newer platform
- Smaller community
Key Features
Customer successHealth scoringAutomation workflowsAnalytics dashboardPlaybooksCRM integration
Pricing Plans
Free TrialTech-Touch
Custom
- One-to-many CS
- PLG support
- All core features
- Scaling automation
Hybrid-Touch
Custom
- Any CS model
- Flexible workflows
- Advanced analytics
- Priority support
High-Touch
Custom
- One-to-one CS
- Full feature access
- Dedicated support
- Custom implementation
About Vitally
By Toolradar Team·
Vitally is a customer success platform that helps teams retain and grow accounts. Unified view of customer health with configurable health scores. Track product usage, support tickets, and engagement in one place. Automate playbooks for onboarding, renewals, and expansion. Features include NPS tracking, task management, and reporting. Drive net revenue retention with proactive customer success.
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Vitally FAQ
Who is Vitally for?
Vitally is designed specifically for B2B SaaS companies looking for customer success software.
Source: vitally.io