Gainsight vs Vitally: Which Should You Choose in 2026?
Choosing between Gainsight and Vitally comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Gainsight
Customer success platform
Best for you if:
- • You want the higher-rated option (8.8/10 vs 8.2/10)
- • You need marketing automation features specifically
- • Unified platform (CustomerOS) for end-to-end customer journey orchestration.
- • Leverages AI for early churn detection, expansion opportunities, and personalized customer engagement.
Vitally
Customer success for B2B SaaS
Best for you if:
- • You need product analytics features specifically
- • Unifies customer data, teams, and customers into a single platform for scaled Customer Success.
- • Offers automation, project management, and collaboration tools to boost CS productivity and visibility.
| At a Glance |  Gainsight |  Vitally |
|---|---|---|
Price | Paid | Paid |
Best For | Marketing Automation | Product Analytics |
Rating | 88/100 | 82/100 |
| Feature | Gainsight | Vitally |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 88 | 82 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Marketing AutomationCustomer Success | Product AnalyticsTask Management |
How Gainsight and Vitally Compare
Gainsight
Customer success platform
Paid · 88/100 score
Vitally
Customer success for B2B SaaS
Paid · 82/100 score
Gainsight is a marketing automation tool. Vitally is in product analytics.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gainsight
Want the highest-rated option?
Gainsight: 88/100. Vitally: 82/100.
Go with: Gainsight
Value user reviews?
Neither has user reviews yet.
Go with: Gainsight
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Gainsight is a marketing automation tool. Vitally is in product analytics. Pick the category that matches your needs.
How important are ratings?
Gainsight scores higher: 88/100 vs 82/100.
Key Takeaways
Gainsight
- Higher score: 88/100 vs 82
- Our pick for this comparison
Vitally
- Better fit for product analytics
The Bottom Line
Gainsight (88/100) is our pick.
Frequently Asked Questions
Is Gainsight or Vitally better?
Gainsight scores 88/100 in our evaluation. Both are paid.
What are Gainsight and Vitally used for?
Gainsight: Customer success platform. Vitally: Customer success for B2B SaaS.
What does Gainsight cost vs Vitally?
Gainsight is a paid tool. Vitally is a paid tool. Visit their websites for detailed pricing.