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Akita

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The hub for all your customer data, activity, and metrics to nurture, onboard, delight, and retain SaaS customers.

From $49/mo, free trial
PaidCustomer SuccessCustomer Data PlatformWorkflow AutomationAnalytics
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Reviews onG2Capterra
10 reviews tracked

The Bottom Line

Price
From $49/mo, free trial. Compare plans

Key facts

  • Centralizes customer data, activity, and metrics for SaaS businesses.
  • Reduces churn and increases expansion revenue through segmentation and automation.
  • Provides actionable insights and tools for proactive customer success management.

Pros

  • Increases account coverage by 300%
  • Reduces churn by 40% in Year 1
  • Increases expansion revenue by 35% in Year 1
  • Easy to use with strong customer support
  • Provides a 360-degree view of customer health

Cons

  • No specific cons mentioned in the provided text.

What is Akita?

Akita is a customer success software designed specifically for SaaS businesses to manage and grow their customer base. It acts as a central hub for all customer data, activity, and metrics, providing a 360-degree view of customer health. The platform helps teams identify and address growth challenges by enabling powerful customer segmentation, automated workflows, and proactive alerts. Akita aims to simplify customer management, allowing businesses to increase account coverage, reduce churn, and boost expansion revenue. It achieves this by providing tools for creating customized customer health scores, managing tasks with a customer success planner, and offering personalized dashboards for key metrics. The software integrates with existing tools to consolidate customer data and streamline customer success efforts.

Available on: Web

how we evaluateSourceakitaapp.com ↗

Ratings Across the Web

4.1(10 reviews)

Akita holds an aggregate rating of 4.1 out of 5 from 10 reviews across G2 and Capterra, last checked September 17, 2026.

G22 reviews
3.8/5
Capterra8 reviews
4.3/5

Ratings aggregated from independent review platforms. Learn more

Key Features

  • Actionable Alerts for customer risk or upsell opportunities
  • Powerful Customer Segmentation for tailored efforts
  • Automated Playbooks for workflow automation
  • Customer Success Planner for task management
  • Customizable Account Health Scoring
  • Personalized Dashboards for key metrics
  • Integrations with existing tech stack

Pricing Plans

Free Trial

Pricing checked Oct 2, 2026

Akita plans and prices, checked October 2026
PlanPriceDetails
Small Teams

$49 / month

  • 2 Integrations Included
  • 2 Full Access Users Included
  • 4 Free Read Only Users Included
+2 more
  • Begin Onboarding
  • Full Data Synchronization
Growing Teams

$99 / month

  • 4 Integrations Included
  • 4 Full Access Users Included
  • 8 Free Read Only Users Included
+2 more
  • Begin Onboarding
  • Includes Full API Access
Enterprise Teams

$499 / month

  • Custom Integrations Development
  • Free Onboarding Sessions
  • End User Teaching Seminars
+3 more
  • Advanced integrations
  • Dedicated Success Engineer
  • Onboarding Sessions
Calculate your costView full pricing

Is Akita worth the price?

Good value

Akita's pricing is fair for small to growing teams, with the 'Small Teams' tier at $49/month offering a good entry point.

The jump to 'Enterprise Teams' at $499/month is significant but includes substantial dedicated support. It's best for SaaS companies looking for a comprehensive customer data platform.

Full Akita pricing: every plan, hidden costs and alternatives

How Akita's pricing compares

At $49/mo, billing unit not specified, Akita is the most premium of its 5 comparable direct competitors.

HubSpot
$15
Zendesk
$19
Freshdesk
$19
Intercom
$29
Gorgias
$40
Akita
$49

Entry paid plan, monthly. Pricing checked Oct 2, 2026.

Reviews

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4.1/5

Across 10 verified user reviews on Capterra, G2

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Best Akita Alternatives

Top alternatives based on features, pricing, and user needs.

HubSpot logo
HubSpotFreemium

CRM platform for scaling businesses

3.9
Zendesk logo
ZendeskPaid

Complete customer service solution

4.3
Intercom logo
IntercomPaid

AI-first customer service platform

4.5
Freshdesk logo
FreshdeskPaid

Scale support with smart ticketing, automation, and AI

4.4
Gorgias logo
GorgiasPaid

Customer support built for e-commerce, with deep store integration

4.6
See all customer success tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

Akita vs HubSpotHead-to-head: features, pricing, who winsAkita vs ZendeskHead-to-head: features, pricing, who winsAkita vs IntercomHead-to-head: features, pricing, who wins

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Akita FAQ

How does Akita help reduce customer churn?

Akita helps reduce churn by analyzing customer data to identify at-risk customers. It then allows users to set trigger actions to proactively address these risks, aiming for a 40% reduction in churn within the first year.

Can Akita assist in increasing expansion revenue from existing customers?

Yes, Akita parses customer data to detect positive changes in customer profiles or behavior. This enables the automatic creation and assignment of sales opportunities within your CRM, potentially increasing expansion revenue by 35% in the first year.

What kind of alerts can be set up in Akita for customer attention?

Akita allows for the setup of unlimited Customer Alerts. These alerts notify users when a customer requires attention, such as being at risk of churn or being a good candidate for upselling.

How does Akita's customer segmentation feature work?

Akita enables the creation of powerful Customer Segments, allowing businesses to tailor their Customer Success efforts. This ensures that each customer's unique requirements are met with a personalized approach.

What capabilities do Automated Playbooks offer within Akita?

Automated Playbooks in Akita automate Customer Success workflows, freeing up time for high-value tasks. They can trigger pre-defined workflows based on customer behavior or attributes, create tasks, and send messages directly from your mailbox.

How does Akita provide a comprehensive view of customer health?

Akita integrates with all existing tools and customer data sources, centralizing information within the enterprise tech stack. This creates a 360-degree, multidimensional view of customer health, providing a holistic understanding of each customer.

Source: akitaapp.com

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