Akita vs Gladly: Which Should You Choose in 2026?
Choosing between Akita and Gladly comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Akita
The hub for all your customer data, activity, and metrics to nurture, onboard, delight, and retain SaaS customers.
Best for you if:
- • You need customer success features specifically
- • Centralizes customer data, activity, and metrics for SaaS businesses.
- • Reduces churn and increases expansion revenue through segmentation and automation.
Gladly
Customer service platform focused on people
Best for you if:
- • You want the higher-rated option (8.2/10 vs 0.0/10)
- • You need help desk features specifically
- • Gladly is a customer service platform built around people, not tickets
- • It provides a single conversation history across all channels with AI assistance
| At a Glance |  Akita |  Gladly |
|---|---|---|
Price | Paid | Paid |
Best For | Customer Success | Help Desk |
Rating | —/100 | 82/100 |
| Feature | Akita | Gladly |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | 82 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Customer SuccessCustomer Data Platform | Help DeskCall Center |
Understanding the Differences
Both Akita and Gladly solve similar problems, but they approach them differently.Akita positions itself as "the hub for all your customer data, activity, and metrics to nurture, onboard, delight, and retain saas customers." while Gladlyfocuses on "customer service platform focused on people". These differences matter depending on what you're trying to accomplish.
When to Choose Akita
Akita makes sense if you're looking for a comprehensive paid solution.
When to Choose Gladly
Gladly is worth considering if you need a professional-grade tool. Scoring 82/100, it edges ahead in our evaluation.
Who Should Use What?
Bootstrapped or small team?
Neither is free, but both have their value. Test them both and see which clicks.
We'd pick: Gladly
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Gladly is built for teams that are leveling up.
We'd pick: Gladly
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Akita is built for organizations like yours.
We'd pick: Akita
Still not sure? Answer these 3 questions
How much can you spend?
Both are paid tools. If money isn't the issue, go with Gladly—it scored higher.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated Gladly higher (82/100). But the community has upvoted Gladly more (0 votes). Pick your source of truth.
Key Takeaways
What Gladly Does Better
- Higher overall score (82/100)
- Our recommendation for most use cases
Consider Akita If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with Gladly (82/100). But the honest answer is that "better" depends on your situation. Gladly scores higher in our analysis, but Akita might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is Akita or Gladly better?
Based on our analysis, Gladly scores higher with 82/100. Akita ispaid while Gladly is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from Akita to Gladly easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do Akita and Gladly offer free trials?
Most software in this category offers free trials or free tiers. Akita is paid with potential trial.Gladly is paid with potential trial. Visit their websites for current trial offers.