PaidVisit Website
TL;DR - Insided
- B2B customer success community platform (now Gainsight Customer Communities)
- Combines forums, knowledge base, product feedback, and in-app widgets
- Reports 50% support ticket reduction and 80% customer engagement rate
Pricing: Paid only
Best for: Enterprises & pros
What is Insided?
inSided, now rebranded as Gainsight Customer Communities, is a customer success community platform for B2B SaaS companies. It combines peer-to-peer community forums, a self-service knowledge base, product feedback and ideation tools, product communication channels, and in-app embeddable widgets. The platform helps reduce support ticket volume (reported 50% reduction), increase customer engagement (80% engagement rate), and improve NPS scores (+20 increase). inSided integrates with Salesforce, Zendesk, Gainsight CS, and other enterprise tools. It serves B2B software companies looking to scale customer success through community-driven engagement.
Available on: Web
Pros & Cons
Pros
- Purpose-built for B2B SaaS customer success use cases
- Reported 50% reduction in support tickets through self-service
- In-app embeddables bring community content into the product
- Strong integration with Gainsight CS for unified customer success
Cons
- No publicly listed pricing, requires sales engagement
- Enterprise-focused pricing is likely prohibitive for smaller companies
- Rebranding to Gainsight Communities may cause confusion for existing users
Key Features
Peer-to-peer community forums with gamification and eventsSelf-service knowledge base with guides and tutorialsProduct feedback and ideation portal for customer inputProduct communication hub for releases and roadmap updatesIn-app embeddable widgets for contextual content deliveryIntegration with Salesforce, Zendesk, and Gainsight CSUser segmentation and group managementCommunity analytics and engagement reporting
Pricing
Paid
Insided offers paid plans. Visit their website for current pricing details.
Reviews
Be the first to review Insided
Your take helps the next buyer. Verified LinkedIn reviewers get a badge.
Write a reviewBest Insided Alternatives
Top alternatives based on features, pricing, and user needs.
ZendeskPaid
Complete customer service solution
FreshdeskFreemium
Intuitive customer support software
GainsightPaid
Unify customer data, predict churn, and automate success
PendoPaid
Understand, guide, and gather feedback on user engagement
DiscordFreemium
Your place to talk and hang out
Mighty NetworksPaid
Community platform for creators and brands
CirclePaid
Community platform for creators and brands
DiscourseFreemium
Modern forum software for community discussions
Explore More
Insided FAQ
How does Insided help B2B SaaS companies with customer success?
Insided, now Gainsight Customer Communities, provides a platform that combines peer-to-peer community forums, a self-service knowledge base, and product feedback tools. This helps B2B SaaS companies reduce support ticket volume by up to 50% and increase customer engagement.
Which teams benefit most from using Insided?
Insided is designed for customer success teams within B2B software companies. It helps these teams scale their efforts through community-driven engagement, improve NPS scores, and provide better self-service options to customers.
How does Insided compare to Circle for community building?
Insided is purpose-built for B2B SaaS customer success use cases, offering features like product feedback tools and strong integration with Gainsight CS. Circle also provides community features, but Insided focuses specifically on driving customer success outcomes like support ticket reduction and NPS improvement within a B2B context.
What kind of integrations does Insided offer?
Insided integrates with key enterprise tools such as Salesforce, Zendesk, and Gainsight CS. These integrations help unify customer success efforts and streamline workflows across different platforms.
How is Insided priced?
Insided is a paid product and does not offer a permanently free tier. Pricing is enterprise-focused, and prospective buyers need to engage with sales for specific details, which may be prohibitive for smaller companies.
Can Insided help reduce customer support inquiries?
Yes, Insided is reported to help reduce support ticket volume by up to 50% through its self-service knowledge base and peer-to-peer community forums. This allows customers to find answers independently.
What are the main limitations of Insided?
A primary limitation of Insided is that its pricing is not publicly listed and requires sales engagement, which suggests it is likely cost-prohibitive for smaller companies. Additionally, its rebranding to Gainsight Customer Communities may cause some confusion for existing users.
Source: insided.com