TeamSupport
Claim this toolCustomer support for B2B companies
From $45/mo flat, billed monthly, free trial Visit WebsiteThe Bottom Line
- Price
- From $45/mo flat, billed monthly, free trial. Compare plans
Key facts
- TeamSupport is a B2B SaaS support platform designed to turn support conversations into revenue by providing account-level insights and customer intelligence.
- It leverages AI Agents for automated support, advanced analytics for data-driven decisions, and a Customer Distress Index to prevent churn.
- The platform aims to break down silos between support, success, and product teams, helping to identify expansion opportunities and inform product roadmaps.
Pros
- Provides account-level insights and a 360° customer view, connecting conversations to overall customer history rather than isolated tickets.
- Features a proprietary Customer Distress Index to proactively identify at-risk accounts by monitoring engagement patterns and sentiment.
- Includes AI Agents for 24/7 chat support, handling routine questions, gathering information, and providing localized, multi-language support.
- Offers advanced analytics and real-time dashboards with pre-built and customizable templates to transform support data into actionable business intelligence.
- Helps identify and surface feature requests from support tickets to inform product development and show which requests drive revenue.
Cons
- Many advanced features like Kevin AI Productivity Tools, Customer Portal, Playbooks, Insights, Custom Fields, Automation, and Broadcast are not included in the Starter plan.
- Pricing for additional users for Messaging & live chat is per agent per month, which can increase costs for larger teams.
- Basic training and data import services (TeamSupport assisted) incur significant additional costs, especially for larger data sets.
What is TeamSupport?
Available on: Web
Ratings Across the Web
TeamSupport holds an aggregate rating of 4.3 out of 5 from 943 reviews across Trustpilot, PeerSpot and G2, last checked September 17, 2026.
What people say
“Support was awesome. Product is like a Zen or a Fresh but way cheaper and easier to use.” via Trustpilot
Ratings aggregated from independent review platforms. Learn more
Key Features
- Ticket management
- Customer database
- Product tracking
- Collaboration
- Reporting
Pricing Plans
Free TrialPricing checked Nov 1, 2026. Source: teamsupport.com/pricing, read Nov 1, 2026
| Plan | Price | Details |
|---|---|---|
| Starter | $45 / month |
|
| Professional | $65 / month |
+3 more Show less
|
| Scale | $85 / month |
+7 more Show less
|
Included in all plans
- Ticketing
- AI Productivity Tools
- Messaging & live chat available for $15/month/agent
Is TeamSupport worth the price?
It's best for B2B companies needing robust, scalable customer support with a focus on customer management and self-service.
How TeamSupport's pricing compares
TeamSupport starts at $45/mo flat for the whole organisation. Its direct competitors are priced on a different basis (per user, or in another currency), so each entry price below is shown with its own unit and currency and is not ranked against the others.
Entry paid plan, monthly price (billing term shown per row), in each tool's own currency. Pricing checked Nov 1, 2026.
Recent pricing updates
Changes we detected on the TeamSupport pricing page.
- Plans changed: Starter added at $45 a month; Professional added at $65 a month; Scale added at $85 a month; Essential Support, Enterprise Support, Complete Suite removed.
TeamSupport by the numbers
| Metric | TeamSupport | Peer median | Position (1 is best) |
|---|---|---|---|
| Free plan | No | 7 of 46 have one | n/a |
| Listed as an alternative to | 1 tool | 1 | #22 of 46 (joint) |
| User rating | 4.3/5 (across the web, 943 ratings) | 4.6/5 | #23 of 27 (joint) tools with 20+ reviews |
Listed as an alternative to: #22 on 2026-10-16 to #22 on 2026-11-02 (rank among 46 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. All Customer Success data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “TeamSupport by the numbers”, Nov 2026.
Reviews
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Across 943 verified user reviews on G2, Trustpilot, PeerSpot
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TeamSupport FAQ
How does TeamSupport help B2B companies with complex products?
Which teams benefit most from using TeamSupport?
How does TeamSupport compare to Zendesk for managing customer relationships?
What kind of limitations should a new user be aware of with TeamSupport?
How is TeamSupport priced?
Can TeamSupport help identify at-risk customer accounts?
How does TeamSupport assist with product development?
Source: teamsupport.com