Northpass
UnclaimedDigitize customer onboarding and training with on-demand education to improve productivity and customer experience.
Visit WebsiteWhat is Northpass?
Northpass is a learning & training tool. Northpass, now Gainsight Customer Education, is a customer training Learning Management System (LMS) designed to help businesses digitize and scale their customer onboarding and education programs. It provides tools to create, deliver, and manage on-demand learning experiences for customers, aiming to improve product proficiency, usage, and engagement. Key capabilities: On-demand customer education, Embeddable learning academy within software and websites, Customizable academy branding, Integration with existing tech stacks for data passing, Customer certification engine. Northpass is paid-only, with most plans including a trial period. Buyers most often compare Northpass against Teachable, Thinkific, LearnWorlds.
TL;DR - Northpass
- Digitizes customer onboarding and training with an on-demand LMS.
- Frees up customer success teams by automating 1:1 training.
- Provides tools for course authoring, certifications, and learning analytics.
Pricing: Paid only
Best for: Enterprises & pros
4.7/5 across review platforms
Pros & Cons
Pros
- Saves significant time by reducing 1:1 training needs
- Reduces training expenses and scales education affordably
- Elevates customer engagement, proficiency, and product usage
- Provides actionable data and insights on education impact
- Robust capabilities yet easy for learners to use
Cons
- No explicit free trial mentioned
- Pricing details are not transparently listed on the website
- The website indicates a rebranding to Gainsight Customer Education, which might cause confusion for new users
Ratings Across the Web
4.7(413 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
On-demand customer educationEmbeddable learning academy within software and websitesCustomizable academy brandingIntegration with existing tech stacks for data passingCustomer certification engineCourse authoring toolLearning insights and analyticsAutomated 1:1 training
Pricing
Paid
Northpass offers paid plans. Visit their website for current pricing details.
About Northpass
By Toolradar Team·
Northpass, now Gainsight Customer Education, is a customer training Learning Management System (LMS) designed to help businesses digitize and scale their customer onboarding and education programs. It provides tools to create, deliver, and manage on-demand learning experiences for customers, aiming to improve product proficiency, usage, and engagement.
The platform is built for customer success teams, product teams, and businesses looking to reduce the need for 1:1 training, cut costs associated with traditional training methods, and elevate the overall customer experience. By automating training, Northpass frees up customer success managers to focus on strategic initiatives like retention and relationship building. It offers features for embedding learning academies, customizing branding, integrating with existing tech stacks, certifying customers, and authoring courses.
Northpass emphasizes delivering seamless learning experiences with personalized content available anytime, anywhere. It also provides learning insights and analytics to measure the impact of customer education efforts. The goal is to transform customer success operations by making education a scalable and integral part of the customer journey.
Reviews
Be the first to review Northpass
Your take helps the next buyer. Verified LinkedIn reviewers get a badge.
Write a reviewBest Northpass Alternatives
Top alternatives based on features, pricing, and user needs.
Explore More
Northpass FAQ
How does Northpass help improve productivity for customer success teams?
Northpass automates one-on-one training, which frees up customer success teams. This allows them to focus on growth, improving retention, and building stronger customer relationships.
What specific tools does Northpass offer for creating and managing customer education content?
Northpass provides a course authoring tool for creating high-impact content. It also includes a certification engine to certify customers upon completion of training.
Can Northpass academies be integrated directly into existing software and websites?
Yes, Northpass allows users to embed their academy directly within their software and website. The academy can also be customized to align with the brand's aesthetic.
How does Northpass facilitate the use of learning data across different teams?
Northpass enables integration with existing tech stacks to pass learning data to all relevant teams. This ensures that insights from customer education are accessible and actionable across the organization.
What recognition has Northpass received for its technology?
Northpass has been recognized with two Brandon Hall Excellence in Technology awards. These awards highlight the innovative nature of its customer education and training solutions.
Source: northpass.com