Northpass

Northpass, now Gainsight Customer Education, is a customer training Learning Management System (LMS) designed to help businesses digitize and scale their customer onboarding and education programs. It provides tools to create, deliver, and manage on-demand learning experiences for customers, aiming to improve product proficiency, usage, and engagement. The platform is built for customer success teams, product teams, and businesses looking to reduce the need for 1:1 training, cut costs associated with traditional training methods, and elevate the overall customer experience. By automating training, Northpass frees up customer success managers to focus on strategic initiatives like retention and relationship building. It offers features for embedding learning academies, customizing branding, integrating with existing tech stacks, certifying customers, and authoring courses. Northpass emphasizes delivering seamless learning experiences with personalized content available anytime, anywhere. It also provides learning insights and analytics to measure the impact of customer education efforts. The goal is to transform customer success operations by making education a scalable and integral part of the customer journey.