Is Totango worth the price?
Totango's pricing is quite expensive, especially for SMBs.
The Starter tier at $199/month for only 200 accounts and 2 users is steep, and the jump to Growth at $1099/month is significant. This pricing structure is best suited for mid-market to enterprise companies with substantial budgets.
Pricing Plans
Free TrialFree
Free
- 360° customer profile
- Customer health scoring
- Limited automation
Starter
$199/month
- 2 users
- 200 accounts
- Email campaigns
- Self-paced onboarding
Growth
$1,099/month
- 10 users
- Customer journey templates
- SuccessPlays automation
- World-class support
Enterprise
Custom
- Unlimited users
- Custom integrations
- Advanced security
- Dedicated success manager
Hidden Costs & Gotchas
Overage fees for accounts/users
Integration costs for custom needs
Premium support for lower tiers
Annual commitment for best rates
Which Plan Do You Need?
Mid-market companies
Enterprises needing customization
Teams with large budgets
How Totango Compares to Competitors
Compared to Gainsight, which often starts at higher price points but offers more robust features for large enterprises, Totango's Starter and Growth tiers are still quite pricey for their limited user/account counts. ChurnZero offers more flexible pricing often starting lower for similar feature sets, making Totango's entry-level tiers less competitive on a per-account basis.
Totango Pricing FAQ
How much does Totango cost?
Totango starts at $199/month on the Starter plan. It offers 2 paid tiers ranging from $199/month up to $1099/month. A free plan is also available with limited features.
Does Totango have a free plan?
Yes. Totango offers a free plan called "Free". It includes: 360° customer profile, Customer health scoring, Limited automation.
Does Totango offer a free trial?
Yes, Totango offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Totango paid plan?
The cheapest paid plan for Totango is "Starter" at $199/month. Key features include: 2 users, 200 accounts, Email campaigns.
Is there a cheaper alternative to Totango?
Yes. Popular alternatives to Totango include WalkMe, Zendesk, Gainsight, ChurnZero. Compare them side-by-side on Toolradar.
Cheaper alternatives to Totango
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
