Is ChurnZero worth the price?
ChurnZero's pricing, starting at $38,939 annually for Professional and $64,289 for Enterprise, is on the higher end of the market for customer success platforms.
While the features are robust, these price points are significant investments. It's best suited for established mid-market to enterprise companies with substantial revenue to protect.
Pricing Plans
Free TrialProfessional
$38,939/annual
- 10 Full Users included
- 500 managed accounts
- Customer health scoring
- Journey automation
- Playbooks
- 60% typical discount available
Enterprise
$64,289/annual
- 15 Full Users included
- REST API access
- Custom dashboards
- Conditional logic in plays
- Advanced analytics
- Similar discount potential
Hidden Costs & Gotchas
Additional users beyond included limits
Potential for implementation services
Annual commitment required for listed prices
Which Plan Do You Need?
Mid-market to enterprise
High-value customer retention
Scaling CS operations
How ChurnZero Compares to Competitors
Compared to Gainsight, which can also be quite expensive, ChurnZero's listed prices are in a similar high-tier range. For instance, Catalyst offers more flexible pricing, often starting lower, making ChurnZero's entry point of nearly $39k annually a steeper investment for smaller teams.
ChurnZero Pricing FAQ
How much does ChurnZero cost?
ChurnZero starts at $3244.92/month on the Professional plan. It offers 2 paid tiers ranging from $3244.92/month up to $5357.42/month.
Does ChurnZero have a free plan?
ChurnZero does not offer a permanent free plan. However, a free trial is available.
Does ChurnZero offer a free trial?
Yes, ChurnZero offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest ChurnZero paid plan?
The cheapest paid plan for ChurnZero is "Professional" at $3244.92/month. Key features include: 10 Full Users included, 500 managed accounts, Customer health scoring.