Cast.app
UnclaimedAI agents for customer success, driving revenue growth and retention without scaling teams.
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TL;DR - Cast.app
- Deploys AI agents to automate and scale customer success operations.
- Integrates with existing tech stacks to provide personalized customer experiences.
- Drives revenue growth, retention, and expansion without increasing CSM headcount.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Significantly reduces the need to hire additional CSMs as customer base grows.
- Provides hyper-personalized customer engagement at an unlimited scale.
- Offers rapid implementation and time-to-value (typically 7 days for first version).
- Enhances existing tech stacks without replacing core systems.
- Ensures high data security and compliance with SOC 2 Type II, SOC 3, GDPR, and WCAG 2.2 AA.
Cons
- Only offers annual contracts, no month-to-month options.
- Pricing is based on the number of customer accounts, which might be a different model than some organizations are used to.
- Requires integration with existing systems, which may involve initial setup effort.
Key Features
Grounded AI agents for customer success and account managementPersonalized presentations and interactive experiences for customersMulti-channel deployment (Inbox, In-app Chat, Web App/Portal embeds)Support for 17 spoken languagesIntegration with CRM, CS platforms, support systems, and product dataReal-time data cleaning, transformation, and enrichmentAI-generated prompts for tailored content (websites, slide decks, forms, emails, SMS)Pre-trained on 2.2M minutes of customer conversations
Pricing Plans
Startup
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- Eligible for companies with <25 employees or <$5M ARR
- Email + AI Chat support
Enterprise
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- Live Chat + Phone Support
About Cast.app
By Toolradar Team·
Cast.app deploys grounded AI agents to automate customer success, account management, and feedback processes. It helps businesses drive onboarding, increase product usage and adoption, minimize account and revenue churn, and influence renewals and expansion. By integrating with existing tech stacks like CRMs, CSPs, support systems, and product data, Cast.app creates personalized, interactive experiences for customers and partners.
This platform is designed for customer-facing teams in enterprises, particularly those struggling with scaling customer success operations linearly with account growth. It enables self-service success, delivers personalized outcomes at scale, and provides leadership with executive briefs by unifying data to drive retention and expansion. Cast.app aims to break the cycle of needing to hire more Customer Success Managers (CSMs) as the customer base grows, offering a scalable solution for digital customer engagement.
Cast.app differentiates itself by providing "Autopilot AI" through dedicated AI CSMs that operate independently, generating personalized presentations, answering questions in immersive, voice-enabled visual experiences, and employing psychological techniques to drive customer engagement. It is not a CRM or CS platform but rather an automation layer that enhances existing systems, offering a significant return on investment by lowering the cost of renewals, adoption, expansion, and churn mitigation.
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Cast.app FAQ
How does Cast.app ensure data privacy and prevent LLM leaks, given its integration with proprietary customer data?
Cast.app is built for security-conscious enterprises, ensuring no LLM leaks and full data protection. It maintains strict security boundaries, is SOC 2 Type II, SOC 3, GDPR, and WCAG 2.2 AA compliant, and explicitly states that proprietary customer data is never used to train or fine-tune its LLMs, operating all AI features in a secure, isolated environment.
What is the difference between Cast.app's 'Autopilot AI' and a typical 'AI copilot' found in other customer success tools?
Cast.app's 'Autopilot AI' features dedicated AI CSMs that operate independently and scale themselves, aiming for a 17x–40x ROI. In contrast, typical 'AI copilots' primarily boost CSM productivity by a smaller margin (around 17–30%) by assisting human agents, rather than autonomously managing customer interactions and driving outcomes.
Can Cast.app integrate with highly customized or niche internal systems beyond common CRMs and CS platforms?
Yes, Cast.app offers 60+ native connectors for major platforms like Salesforce, HubSpot, Gainsight, and Zendesk. For custom systems or proprietary product data, it utilizes a universal REST/JSON connector to ensure the AI has a deep, real-time understanding of any business-specific data sources.
How quickly can a business expect to see the first version of Cast.app deployed and fully rolled out?
The first version of Cast.app is typically ready in 7 days. A full rollout, including permissions and stakeholder feedback, generally takes 2–3 weeks, allowing for rapid time-to-value.
How does Cast.app's pricing model, based on customer accounts, benefit businesses compared to a per-seat CSM model?
Cast.app prices by the number of customer accounts because it acts as an automation layer interacting directly with customers, partners, and leadership, rather than just an internal team tool. This model allows businesses to scale coverage to 100% of their accounts without needing to hire more CSMs, directly reflecting the impact and scale of automation delivered to the entire customer ecosystem.
What specific psychological techniques do the AI CSMs employ to drive customer adoption, retention, and expansion?
Cast.app's AI CSMs are designed to employ proven psychological techniques such as social proof, loss aversion, and goal framing to effectively engage every customer persona, thereby driving adoption, retention, expansion, and advocacy.
Source: cast.app