ConnectWise
Claim this toolUnified IT management platform for MSPs and IT professionals, powered by agentic AI.
Visit WebsiteReviews onG2Capterra
1754 reviews tracked·16 press mentionsThe Bottom Line
Entry price
Paid plans only
Biggest pro
Unifies multiple IT management functions into a single platform, reducing tool sprawl.
Biggest con
Requires a learning curve due to the breadth of features and integrated modules.
TL;DR - ConnectWise
- Unified platform for IT management, PSA, and RMM.
- Integrates agentic AI, common UI, and shared services for efficiency.
- Offers cybersecurity, data protection, and a community for MSP growth.
Pricing: Paid only
Best for: Enterprises & pros
3.9/5 across review platforms
What is ConnectWise?
ConnectWise provides a comprehensive IT management platform designed specifically for Managed Service Providers (MSPs) and IT professionals. It unifies various essential tools into a single, intuitive interface, eliminating tool sprawl and enhancing productivity. The platform leverages agentic AI to connect data, context, and automation across all solutions, enabling intelligent agents to act independently, continuously, and securely.
The core offerings include industry-leading Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) solutions, which streamline IT operations and boost efficiency with AI-driven insights and intelligent automation. ConnectWise also offers robust cybersecurity and data protection services, backed by a Security Operations Center (SOC) and Cyber Research Unit (CRU), to help mitigate risks and enable profitable growth. Additionally, the platform fosters a strong community through IT Nation, providing peer groups, live events, expert coaching, and exclusive research to help MSPs transform and scale their businesses.
Available on: Web
Pros & Cons
Pros
- Unifies multiple IT management functions into a single platform, reducing tool sprawl.
- Leverages agentic AI and RPA for enhanced automation and efficiency.
- Provides comprehensive cybersecurity and data protection with expert backing.
- Offers a strong community and partner program for business growth and support.
- Streamlines operations with industry-leading PSA and RMM capabilities.
Cons
- Requires a learning curve due to the breadth of features and integrated modules.
- Pricing information is not publicly available, requiring direct contact for quotes.
Ratings Across the Web
3.9(1,754 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Agentic AI for independent and secure automationCommon UI for unified module managementShared services with open APIs for integrationsProfessional Services Automation (PSA)Remote Monitoring and Management (RMM)AI-driven insights from SidekickIntelligent automation through Robotic Process Automation (RPA)Cybersecurity and data protection solutions
Pricing
Paid
ConnectWise offers paid plans. Visit their website for current pricing details.
Reviews
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3.9/5
Across 1,754 verified user reviews on G2, Capterra
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ConnectWise FAQ
How does ConnectWise help Managed Service Providers (MSPs) streamline their operations?
ConnectWise unifies various essential IT management tools, including industry-leading Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) solutions, into a single platform. This integration eliminates tool sprawl and enhances productivity by streamlining IT operations with AI-driven insights and intelligent automation.
What kind of user or team is ConnectWise best suited for?
ConnectWise is designed specifically for Managed Service Providers (MSPs) and IT professionals. It helps these teams manage and automate their IT services, enhance cybersecurity, and leverage a supportive community for business growth.
How is ConnectWise priced?
ConnectWise is a paid product and does not offer a permanently free tier. Pricing information is not publicly available, and prospective users need to contact ConnectWise directly for a quote.
Does ConnectWise offer robust cybersecurity features?
Yes, ConnectWise provides robust cybersecurity and data protection services. These services are backed by a dedicated Security Operations Center (SOC) and a Cyber Research Unit (CRU) to help mitigate risks effectively.
How does ConnectWise compare to a platform like Jira for IT management?
ConnectWise offers a comprehensive IT management platform specifically for MSPs and IT professionals, unifying PSA, RMM, cybersecurity, and agentic AI. Jira, while a powerful project management tool, does not provide the same specialized suite of integrated IT management and security services.
What are the main trade-offs when adopting ConnectWise?
A primary trade-off when adopting ConnectWise is the learning curve associated with its extensive features and integrated modules. Users may require time to fully master the breadth of its capabilities.
Can ConnectWise automate routine IT tasks?
Yes, ConnectWise leverages agentic AI and Robotic Process Automation (RPA) to enhance automation and efficiency. This allows intelligent agents to act independently, continuously, and securely to automate various IT tasks.
Source: connectwise.com