ConnectWise
UnclaimedUnified IT management platform for MSPs and IT professionals, powered by agentic AI.
Visit WebsiteReviews onG2Capterra
1754 reviews tracked·14 press mentionsThe Bottom Line
Entry price
Paid plans only
Biggest pro
Unifies multiple IT management functions into a single platform, reducing tool sprawl.
Biggest con
Requires a learning curve due to the breadth of features and integrated modules.
TL;DR - ConnectWise
- Unified platform for IT management, PSA, and RMM.
- Integrates agentic AI, common UI, and shared services for efficiency.
- Offers cybersecurity, data protection, and a community for MSP growth.
Pricing: Paid only
Best for: Enterprises & pros
3.9/5 across review platforms
What is ConnectWise?
ConnectWise provides a comprehensive IT management platform designed specifically for Managed Service Providers (MSPs) and IT professionals. It unifies various essential tools into a single, intuitive interface, eliminating tool sprawl and enhancing productivity. The platform leverages agentic AI to connect data, context, and automation across all solutions, enabling intelligent agents to act independently, continuously, and securely.
The core offerings include industry-leading Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) solutions, which streamline IT operations and boost efficiency with AI-driven insights and intelligent automation. ConnectWise also offers robust cybersecurity and data protection services, backed by a Security Operations Center (SOC) and Cyber Research Unit (CRU), to help mitigate risks and enable profitable growth. Additionally, the platform fosters a strong community through IT Nation, providing peer groups, live events, expert coaching, and exclusive research to help MSPs transform and scale their businesses.
Available on: Web
Pros & Cons
Pros
- Unifies multiple IT management functions into a single platform, reducing tool sprawl.
- Leverages agentic AI and RPA for enhanced automation and efficiency.
- Provides comprehensive cybersecurity and data protection with expert backing.
- Offers a strong community and partner program for business growth and support.
- Streamlines operations with industry-leading PSA and RMM capabilities.
Cons
- Requires a learning curve due to the breadth of features and integrated modules.
- Pricing information is not publicly available, requiring direct contact for quotes.
Ratings Across the Web
3.9(1,754 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Agentic AI for independent and secure automationCommon UI for unified module managementShared services with open APIs for integrationsProfessional Services Automation (PSA)Remote Monitoring and Management (RMM)AI-driven insights from SidekickIntelligent automation through Robotic Process Automation (RPA)Cybersecurity and data protection solutions
Pricing
Paid
ConnectWise offers paid plans. Visit their website for current pricing details.
Reviews
3.9/5
Across 1,754 verified user reviews on G2, Capterra
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ConnectWise FAQ
What is agentic AI and how does it benefit IT operations?
Agentic AI connects data, context, and automation across all solutions, enabling intelligent agents to act independently, continuously, and securely. This enhances efficiency by automating complex tasks and providing proactive insights without constant human intervention.
How does ConnectWise help mitigate cybersecurity risks?
ConnectWise mitigates cybersecurity risks through dedicated security and data protection solutions, backed by its Security Operations Center (SOC) and Cyber Research Unit (CRU). This includes tools for threat detection, prevention, and data recovery, ensuring robust protection for IT environments.
What is the IT Nation community and how can it help MSPs?
The IT Nation community is a platform for MSPs to learn from peers, attend live events, and receive expert coaching. It provides access to exclusive research and best practices, helping MSPs stay ahead of industry trends and improve their business strategies.
Can ConnectWise integrate with other existing IT tools?
Yes, ConnectWise features shared services with open APIs, which are designed to power integrations with other applications. This ensures seamless information flow and prevents data silos across different tools.
What specific tools are included for managing IT operations efficiently?
ConnectWise includes industry-leading Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) tools. These are complemented by AI-driven insights from Sidekick and intelligent automation through Robotic Process Automation (RPA) to streamline and optimize IT operations.
Source: connectwise.com