InMoment (formerly Wootric)

Name: InMoment (formerly Wootric)
Brand: Wootric
Rating: 4.9 (47 reviews)

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Enterprise experience improvement platform for NPS, CSAT, and customer feedback

Customer Feedback Analytics Customer Success

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4.9(47 across the web)

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Reviews onSourceForge

47 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Quantifies customer experience at key journey points.

Biggest con

No explicit mention of a free trial or freemium model.

TL;DR - InMoment (formerly Wootric)

Collects customer feedback at key journey points using NPS, CSAT, and CES.
Analyzes qualitative data with machine learning to identify themes and sentiment.
Integrates with CRMs and other systems to drive organizational improvement and action.

Pricing: Paid only

Best for: Enterprises & pros

4.9/5 across review platforms

What is InMoment (formerly Wootric)?

Editorial review

InMoment is an enterprise experience improvement (XI) platform that acquired Wootric. It combines NPS, CSAT, and CES surveys with AI-driven text and sentiment analytics and customer journey insights across digital, contact center, and in-location touchpoints.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourceinmoment.com ↗

Pros & Cons

Pros

Quantifies customer experience at key journey points.
Provides data-driven insights with machine learning for faster decision-making.
Drives improvement across the organization by engaging stakeholders.
Leverages existing systems of record for enhanced customer intelligence.
Offers a flexible approach to CX program maturity.

Cons

No explicit mention of a free trial or freemium model.
Pricing details are not publicly available.

Ratings Across the Web

4.9(47 reviews)

InMoment (formerly Wootric) holds an aggregate rating of 4.9 out of 5 from 47 reviews across SourceForge, last checked May 26, 2026.

SourceForge47 reviews

4.9/5

Ratings aggregated from independent review platforms. Learn more

Key Features

NPS (Net Promoter Score) surveysCSAT (Customer Satisfaction) surveysCES (Customer Effort Score) surveysIn-app, Email, SMS, Intercom Messenger, Link/QR code feedback channelsReal-time qualitative data analysis with machine learningSentiment analysisUnified view of themes and sentiment across feedback sourcesCustom dashboards for stakeholders

Pricing Plans

Pricing checked Sep 17, 2026

Professional

Get Started Now

One journey point
Track a single metric: Choose between NPS, CSAT, or CES
Leverage multiple delivery channels: Web app, Mobile app, Email, Link, Intercom Messenger
Auto-categorize feedback themes
Trigger surveys via Intercom, Zendesk, Freshdesk, and Mixpanel
Up to five seats
Self-service support
Integrations

Growth

Choose Growth

Three journey points
Leverage multiple delivery channels: Web app, Mobile app, Email, Link, Intercom Messenger, SMS
Auto-categorize feedback themes
Trigger surveys from any integration partner
Up to 10 seats
Premium support
Advanced survey targeting
Integrations

Voice of the Customer

Every world-class feature included in our Growth plan
CXInsight™
Text and sentiment analytics
Import and analyze feedback from any source
Custom dashboards and reporting

Calculate your cost View full pricing

Is InMoment (formerly Wootric) worth the price?

50/100

Wootric's pricing structure is opaque, making it difficult to assess fairness.

The 'Professional' and 'Growth' tiers lack transparent pricing, which is a significant drawback for potential customers. Without knowing the actual costs, it's impossible to determine if it's competitive or expensive, but the 'Contact Us' for the top tier suggests it's aimed at larger enterprises.

Hidden Costs & Gotchas

Potential high costs for 'Growth' and 'Voice of the Customer'

Reviews

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4.9/5

Across 47 verified user reviews on SourceForge

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Best InMoment (formerly Wootric) Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

SurveyMonkeyFreemium

Gather feedback faster with pre-built templates and powerful analysis

4.5

ZendeskPaid

Complete customer service solution

4.3

AskNicelyPaid

Unlock customer retention, revenue, and online reviews through real-time feedback and team empowerment.

4.7

MedalliaPaid

Experience management platform

4.5

CustomerGaugePaid

The AI-first B2B customer intelligence platform for monetizing feedback and reducing churn.

4.6

QualtricsPaid

The leading Experience Management (XM) software, amplified with trusted AI to drive business growth.

4.4

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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InMoment (formerly Wootric) FAQ

How does Wootric help businesses understand customer loyalty?

Wootric helps businesses understand customer loyalty by collecting feedback at critical journey points using survey types like NPS, CSAT, and CES. This feedback is gathered across multiple channels, including in-app, email, SMS, and Intercom Messenger. The platform then uses machine learning to analyze this data, providing insights into customer sentiment and identifying key themes.

Which teams within an organization benefit most from using Wootric?

Wootric is ideal for CX champions, product managers, HR, C-suite executives, and support teams. It helps these teams monitor customer health, prevent churn, optimize products, improve employee engagement, and align company goals around customer happiness.

How does Wootric compare to Qualtrics for customer feedback collection?

Wootric focuses on maximizing customer lifetime value through comprehensive customer experience management and feedback, utilizing machine learning for real-time analysis. Both platforms enable customer feedback collection, but Wootric emphasizes integrating with existing systems of record to enrich customer data and automate follow-up actions.

What kind of data analysis does Wootric perform on customer feedback?

Wootric utilizes machine learning to analyze qualitative data, identifying topics and sentiment in real-time. This analysis provides a unified view of themes across all feedback sources, helping organizations understand the 'why' behind customer scores and identify experience gaps.

Does Wootric integrate with existing business systems?

Yes, Wootric integrates with existing systems of record, such as CRMs. This integration enriches customer data and allows for the automation of follow-up actions, fostering a customer-centric culture across various departments.

What are the primary limitations of Wootric for new users?

A primary limitation for new users is the lack of an explicit free trial or freemium model. Additionally, pricing details are not publicly available, which means potential users would need to inquire directly for cost information.

How is Wootric priced?

Wootric is offered as a paid product and does not include a permanently free tier. Specific pricing details are not publicly disclosed and would need to be obtained directly from the provider.

Source: inmoment.com

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