CloudTalk vs Zoom Phone: Which Should You Choose in 2026?
Choosing between CloudTalk and Zoom Phone comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
CloudTalk
Call center software for modern teams
Best for you if:
- • You need call center software for modern teams
- • You need professional-grade features
Zoom Phone
Cloud phone system by Zoom
Best for you if:
- • You need cloud phone system by zoom
- • You need professional-grade features
| At a Glance | ||
|---|---|---|
Price | Paid | Paid |
Best For | Call Center | Call Center |
Rating | —/100 | —/100 |
| Feature | CloudTalk | Zoom Phone |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 93 | 127 |
| Categories | Call CenterCRM | Call CenterInternal Comms |
Understanding the Differences
Both CloudTalk and Zoom Phone solve similar problems, but they approach them differently.CloudTalk positions itself as "call center software for modern teams" while Zoom Phonefocuses on "cloud phone system by zoom". These differences matter depending on what you're trying to accomplish.
When to Choose CloudTalk
CloudTalk makes sense if you're looking for a comprehensive paid solution.
When to Choose Zoom Phone
Zoom Phone is worth considering if you need a professional-grade tool.
Who Should Use What?
Bootstrapped or small team?
Neither is free, but both have their value. Test them both and see which clicks.
We'd pick: Zoom Phone
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Zoom Phone is built for teams that are leveling up.
We'd pick: Zoom Phone
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. CloudTalk is built for organizations like yours.
We'd pick: CloudTalk
Still not sure? Answer these 3 questions
How much can you spend?
Both are paid tools. If money isn't the issue, go with CloudTalk—it scored higher.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated CloudTalk higher (/100). But the community has upvoted Zoom Phone more (127 votes). Pick your source of truth.
Key Takeaways
What CloudTalk Does Better
- Our recommendation for most use cases
Consider Zoom Phone If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with CloudTalk. But the honest answer is that "better" depends on your situation. CloudTalk scores higher in our analysis, but Zoom Phone might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is CloudTalk or Zoom Phone better?
Based on our analysis, CloudTalk scores higher with high/100. CloudTalk ispaid while Zoom Phone is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from CloudTalk to Zoom Phone easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do CloudTalk and Zoom Phone offer free trials?
Most software in this category offers free trials or free tiers. CloudTalk is paid with potential trial.Zoom Phone is paid with potential trial. Visit their websites for current trial offers.