CustomerSuccessBox vs Freshsales: Which Should You Choose in 2026?
Choosing between CustomerSuccessBox and Freshsales comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
CustomerSuccessBox
CustomerSuccessBox
Best for you if:
- • You need crm features specifically
- • You need customersuccessbox
- • You want to start free and upgrade later
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Best for you if:
- • You want the higher-rated option (8.6/10 vs 0.0/10)
- • You need lead generation features specifically
- • AI-powered CRM for lead generation, qualification, and tracking.
- • Automates tasks and provides AI-driven insights for sales efficiency.
| At a Glance |  Freshsales | |
|---|---|---|
Price | Free + Paid | Free + Paid |
Best For | CRM | Lead Generation |
Rating | —/100 | 86/100 |
| Feature | CustomerSuccessBox | Freshsales |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| Editorial Score | — | 86 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | CRMCustomer Success | Lead GenerationCRM |
How CustomerSuccessBox and Freshsales Compare
CustomerSuccessBox
CustomerSuccessBox
Free tier available
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Free tier available · 86/100 score
CustomerSuccessBox is a crm tool. Freshsales is in lead generation.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: CustomerSuccessBox
Want the highest-rated option?
Freshsales scores 86/100. CustomerSuccessBox is unrated.
Go with: Freshsales
Value user reviews?
Neither has user reviews yet.
Go with: Freshsales
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
CustomerSuccessBox is a crm tool. Freshsales is in lead generation. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Freshsales
- Higher score: 86/100 vs unrated
- Free tier available
- Our pick for this comparison
CustomerSuccessBox
- Better fit for crm
The Bottom Line
Freshsales (86/100) is our pick.
Frequently Asked Questions
Is CustomerSuccessBox or Freshsales better?
Freshsales scores 86/100 in our evaluation. Both are freemium.
What are CustomerSuccessBox and Freshsales used for?
CustomerSuccessBox: CustomerSuccessBox. Freshsales: AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline..
What does CustomerSuccessBox cost vs Freshsales?
CustomerSuccessBox is freemium (free tier + paid plans). Freshsales is freemium (free tier + paid plans). Visit their websites for detailed pricing.