EnableX Video vs Gladly: Which Should You Choose in 2026?
Choosing between EnableX Video and Gladly comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 22, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
EnableX Video
Connect with customers across multiple channels using AI-powered bots and live agents.
Best for you if:
- • You want to try before committing
- • You need chatbots features specifically
- • Omnichannel customer engagement platform.
- • Combines AI bots with live agents.
Gladly
Customer service platform focused on people
Best for you if:
- • You want the higher-rated option (8.2/10 vs 0.0/10)
- • You need help desk features specifically
- • Gladly is a customer service platform built around people, not tickets
- • It provides a single conversation history across all channels with AI assistance
| At a Glance |  EnableX Video |  Gladly |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Chatbots | Help Desk |
Rating | —/100 | 82/100 |
| Feature | EnableX Video | Gladly |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | — | 82 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | ChatbotsCall Center | Help DeskCall Center |
How EnableX Video and Gladly Compare
EnableX Video
Connect with customers across multiple channels using AI-powered bots and live agents.
Free tier available
Gladly
Customer service platform focused on people
Paid · 82/100 score
EnableX Video is a chatbots tool. Gladly is in help desk.
Who Should Use What?
On a budget?
EnableX Video has a free tier. Gladly is paid only.
Go with: EnableX Video
Want the highest-rated option?
Gladly scores 82/100. EnableX Video is unrated.
Go with: Gladly
Value user reviews?
Neither has user reviews yet.
Go with: Gladly
3 Questions to Help You Decide
What's your budget?
EnableX Video is freemium. Gladly is paid. EnableX Video lets you start free.
What's your use case?
EnableX Video is a chatbots tool. Gladly is in help desk. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Gladly
- Higher score: 82/100 vs unrated
- Our pick for this comparison
EnableX Video
- Has a free tier
- Better fit for chatbots
The Bottom Line
Gladly (82/100) is our pick. EnableX Video has a free tier if you want to test without paying.
Frequently Asked Questions
Is EnableX Video or Gladly better?
Gladly scores 82/100 in our evaluation. EnableX Video is freemium and Gladly is paid.
What are EnableX Video and Gladly used for?
EnableX Video: Connect with customers across multiple channels using AI-powered bots and live agents.. Gladly: Customer service platform focused on people.
What does EnableX Video cost vs Gladly?
EnableX Video is freemium (free tier + paid plans). Gladly is a paid tool. Visit their websites for detailed pricing.