Freshdesk Success vs Thena: Which Should You Choose in 2026?
Choosing between Freshdesk Success and Thena comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Freshdesk Success
AI-powered customer service platform for faster, more accurate resolutions and enhanced agent productivity.
Best for you if:
- • You want to try before committing
- • Automates customer service with AI agents and copilots for faster resolutions.
- • Provides a unified workspace for omnichannel support and customer insights.
Thena
AI customer support for B2B teams, unifying Slack, email, and chat for faster resolutions.
Best for you if:
- • Unifies B2B customer support across Slack, email, and chat.
- • Uses AI for ticket triaging, automation, and agent assistance.
| At a Glance |  Freshdesk Success |  Thena |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Help Desk | Help Desk |
Rating | —/100 | —/100 |
| Feature | Freshdesk Success | Thena |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | — | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskCustomer Success | Help DeskCustomer Success |
How Freshdesk Success and Thena Compare
Freshdesk Success
AI-powered customer service platform for faster, more accurate resolutions and enhanced agent productivity.
Free tier available
Thena
AI customer support for B2B teams, unifying Slack, email, and chat for faster resolutions.
Paid
Who Should Use What?
On a budget?
Freshdesk Success has a free tier. Thena is paid only.
Go with: Freshdesk Success
Want the highest-rated option?
Neither has been rated yet.
Go with: Freshdesk Success
Value user reviews?
Neither has user reviews yet.
Go with: Freshdesk Success
3 Questions to Help You Decide
What's your budget?
Freshdesk Success is freemium. Thena is paid. Freshdesk Success lets you start free.
What's your use case?
Both are help desk tools. Compare their specific features to decide.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Freshdesk Success
- Free tier available
- Our pick for this comparison
Thena
The Bottom Line
Freshdesk Success is our pick.
Frequently Asked Questions
Is Freshdesk Success or Thena better?
Freshdesk Success scores high/100 in our evaluation. Freshdesk Success is freemium and Thena is paid.
What are Freshdesk Success and Thena used for?
Freshdesk Success: AI-powered customer service platform for faster, more accurate resolutions and enhanced agent productivity.. Thena: AI customer support for B2B teams, unifying Slack, email, and chat for faster resolutions..
What does Freshdesk Success cost vs Thena?
Freshdesk Success is freemium (free tier + paid plans). Thena is a paid tool. Visit their websites for detailed pricing.