Thena
UnclaimedAI customer support for B2B teams, unifying Slack, email, and chat for faster resolutions.
Visit WebsiteTL;DR - Thena
- Unifies B2B customer support across Slack, email, and chat.
- Uses AI for ticket triaging, automation, and agent assistance.
- Enables proactive customer communication via multi-channel broadcasts.
Pricing: Paid only
Best for: Enterprises & pros
Pricing Plans
Starter
$29/user/month
- Up to 5 user seats
- Up to 1,000 tickets/month
- Slack & email
- AI ticket detection
- AI ticket summaries
- AI tagging
- AI assistant
Standard
$79/user/month
- Everything in Starter
- AI web chat
- AI agent studio
- MCP
- APIs
- AI auto-responses
- AI co-pilot
- AI powered workflows
Enterprise
$119/user/month
- Everything in Standard
- AI agent custom deployments
- MS Teams
- Enterprise APIs
- Enterprise security features
- Unlimited MCP
- Enterprise security
- AI agent studio
- Enterprise APIs
About Thena
Thena is an AI-powered customer support platform designed specifically for B2B teams to streamline customer issue resolution across multiple channels. It unifies communication from Slack, email, and web chat into a single flow, allowing teams to route, respond to, and resolve customer inquiries efficiently. The platform leverages AI to automate repetitive tasks, triage tickets, and provide intelligent assistance, freeing up human agents to focus on more complex issues.
Thena helps B2B companies improve their customer experience by turning chaotic multi-channel interactions into trackable tickets. It offers features like auto-triage, customizable boards, role-based controls, and a centralized knowledge base for self-service. Beyond reactive support, Thena also enables proactive customer engagement through its Broadcasts feature, allowing teams to send targeted messages via Slack and email for onboarding, product announcements, status updates, and customer success nudges, all with measurable impact. It integrates with popular CRMs and project management tools to provide a comprehensive support ecosystem.
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Thena FAQ
Thena is an AI-powered customer support platform for B2B teams that unifies Slack, email, and chat communications to help resolve customer issues more efficiently. It uses AI for automation, ticket management, and proactive customer engagement.
Thena offers three main pricing plans billed annually: Starter at $29/user/month (up to 5 users, 1,000 tickets/month), Standard at $79/user/month, and Enterprise at $119/user/month. All plans include AI as a baseline.
Yes, Thena offers a free plan with no credit card required. There is also a 30-day free trial available for the Standard plan.
Thena is designed for B2B customer support teams looking to streamline their operations, manage customer inquiries across multiple channels like Slack, email, and chat, and leverage AI to automate tasks and improve resolution times.