Thena
UnclaimedAI customer support for B2B teams, unifying Slack, email, and chat for faster resolutions.
Visit WebsiteWhat is Thena?
Thena (help desk): AI customer support for B2B teams, unifying Slack, email, and chat for faster resolutions. Thena is an AI-powered customer support platform designed specifically for B2B teams to streamline customer issue resolution across multiple channels. It unifies communication from Slack, email, and web chat into a single flow, allowing teams to route, respond to, and resolve customer inquiries efficiently. Key capabilities: Omni-channel support (Slack, Email, Web Chat, MS Teams, Discord), AI ticket detection, summaries, and tagging, AI auto-responses and co-pilot for agents, Automated ticket triaging and routing, Customizable support boards and role-based controls. Thena is paid-only, with most plans including a trial period. Buyers most often compare Thena against Chatwoot, Kustomer, Gladly.
TL;DR - Thena
- Unifies B2B customer support across Slack, email, and chat.
- Uses AI for ticket triaging, automation, and agent assistance.
- Enables proactive customer communication via multi-channel broadcasts.
Pricing: Paid only
Best for: Enterprises & pros
4.6/5 across review platforms
Pros & Cons
Pros
- Consolidates customer communication from various B2B channels into one platform.
- AI automation significantly reduces manual effort and speeds up resolution times.
- Proactive communication features help reduce inbound tickets and improve customer satisfaction.
- Offers a free plan and a 30-day free trial for the Standard plan.
- Designed specifically for the context and speed required in B2B support.
Cons
- Pricing is per user, which can become costly for larger teams.
- Advanced AI features like custom deployments are only available in higher-tier plans.
- Requires integration with existing communication channels, which might have an initial setup overhead.
Ratings Across the Web
4.6(132 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Omni-channel support (Slack, Email, Web Chat, MS Teams, Discord)AI ticket detection, summaries, and taggingAI auto-responses and co-pilot for agentsAutomated ticket triaging and routingCustomizable support boards and role-based controlsBranded private or public help centers (knowledge base)Multi-channel broadcasts for Slack and emailMeasurable impact tracking for broadcasts (opens, engagement)
Pricing Plans
Starter
$29/user/month
- Up to 5 user seats
- Up to 1,000 tickets/month
- Slack & email
- AI ticket detection
- AI ticket summaries
- AI tagging
- AI assistant
Standard
$79/user/month
- Everything in Starter
- AI web chat
- AI agent studio
- MCP
- APIs
- AI auto-responses
- AI co-pilot
- AI powered workflows
Enterprise
$119/user/month
- Everything in Standard
- AI agent custom deployments
- MS Teams
- Enterprise APIs
- Enterprise security features
- Unlimited MCP
- Enterprise security
- AI agent studio
- Enterprise APIs
About Thena
By Toolradar Team·
Thena is an AI-powered customer support platform designed specifically for B2B teams to streamline customer issue resolution across multiple channels. It unifies communication from Slack, email, and web chat into a single flow, allowing teams to route, respond to, and resolve customer inquiries efficiently. The platform leverages AI to automate repetitive tasks, triage tickets, and provide intelligent assistance, freeing up human agents to focus on more complex issues.
Thena helps B2B companies improve their customer experience by turning chaotic multi-channel interactions into trackable tickets. It offers features like auto-triage, customizable boards, role-based controls, and a centralized knowledge base for self-service. Beyond reactive support, Thena also enables proactive customer engagement through its Broadcasts feature, allowing teams to send targeted messages via Slack and email for onboarding, product announcements, status updates, and customer success nudges, all with measurable impact. It integrates with popular CRMs and project management tools to provide a comprehensive support ecosystem.
How we evaluate tools →Source: thena.ai
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Thena FAQ
What is Thena?
Thena is an AI-powered customer support platform for B2B teams that unifies Slack, email, and chat communications to help resolve customer issues more efficiently. It uses AI for automation, ticket management, and proactive customer engagement.
How much does Thena cost?
Thena offers three main pricing plans billed annually: Starter at $29/user/month (up to 5 users, 1,000 tickets/month), Standard at $79/user/month, and Enterprise at $119/user/month. All plans include AI as a baseline.
Is Thena free?
Yes, Thena offers a free plan with no credit card required. There is also a 30-day free trial available for the Standard plan.
Who is Thena for?
Thena is designed for B2B customer support teams looking to streamline their operations, manage customer inquiries across multiple channels like Slack, email, and chat, and leverage AI to automate tasks and improve resolution times.
Source: thena.ai