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Thena

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AI customer support for B2B teams, unifying Slack, email, and chat for faster resolutions.

Customer SupportAI & AutomationHelp Desk
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Reviews onG2SourceForge
132 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Consolidates customer communication from various B2B channels into one platform.

Biggest con

Pricing is per user, which can become costly for larger teams.

TL;DR - Thena

  • Unifies B2B customer support across Slack, email, and chat.
  • Uses AI for ticket triaging, automation, and agent assistance.
  • Enables proactive customer communication via multi-channel broadcasts.
Pricing: Paid only
Best for: Enterprises & pros
4.6/5 across review platforms

What is Thena?

Editorial review
Thena is an AI-powered customer support platform designed specifically for B2B teams to streamline customer issue resolution across multiple channels. It unifies communication from Slack, email, and web chat into a single flow, allowing teams to route, respond to, and resolve customer inquiries efficiently. The platform leverages AI to automate repetitive tasks, triage tickets, and provide intelligent assistance, freeing up human agents to focus on more complex issues. Thena helps B2B companies improve their customer experience by turning chaotic multi-channel interactions into trackable tickets. It offers features like auto-triage, customizable boards, role-based controls, and a centralized knowledge base for self-service. Beyond reactive support, Thena also enables proactive customer engagement through its Broadcasts feature, allowing teams to send targeted messages via Slack and email for onboarding, product announcements, status updates, and customer success nudges, all with measurable impact. It integrates with popular CRMs and project management tools to provide a comprehensive support ecosystem.

Available on: Web

how we evaluateSourcethena.ai ↗

Pros & Cons

Pros

  • Consolidates customer communication from various B2B channels into one platform.
  • AI automation significantly reduces manual effort and speeds up resolution times.
  • Proactive communication features help reduce inbound tickets and improve customer satisfaction.
  • Offers a free plan and a 30-day free trial for the Standard plan.
  • Designed specifically for the context and speed required in B2B support.

Cons

  • Pricing is per user, which can become costly for larger teams.
  • Advanced AI features like custom deployments are only available in higher-tier plans.
  • Requires integration with existing communication channels, which might have an initial setup overhead.

Ratings Across the Web

4.6(132 reviews)
G265 reviews
4.9/5
SourceForge67 reviews
4.3/5

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Omni-channel support (Slack, Email, Web Chat, MS Teams, Discord)AI ticket detection, summaries, and taggingAI auto-responses and co-pilot for agentsAutomated ticket triaging and routingCustomizable support boards and role-based controlsBranded private or public help centers (knowledge base)Multi-channel broadcasts for Slack and emailMeasurable impact tracking for broadcasts (opens, engagement)

Pricing Plans

Pricing checked Jun 11, 2026

Starter

$29 / user/month

  • Up to 5 user seats
  • Up to 1,000 tickets/month
  • Slack & email
  • AI ticket detection
  • AI ticket summaries
  • AI tagging
  • AI assistant

Standard

$79 / user/month

  • Everything in Starter
  • AI web chat
  • AI agent studio
  • MCP
  • APIs
  • AI auto-responses
  • AI co-pilot
  • AI powered workflows

Enterprise

$119 / user/month

  • Everything in Standard
  • AI agent custom deployments
  • MS Teams
  • Enterprise APIs
  • Enterprise security features
  • Unlimited MCP
  • Enterprise security
  • AI agent studio
Calculate your costView full pricing

How Thena's pricing compares

At $29/mo, Thena is mid-range of its 5 direct competitors ($15 to $79/mo across the set).

Helpwise
$15
Groove
$24
Thena
$29
Kommunicate
$34
Unthread Slack
$75
Respond.io
$79

Entry paid plan, monthly. Pricing checked Jun 11, 2026.

Reviews

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4.6/5

Across 132 verified user reviews on SourceForge, G2

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Best Thena Alternatives

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Smarter customer service made simple with a unified communication platform.

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Thena alternatives7+ tools ranked, pricing + verdict per pickThena vs GrooveHead-to-head: features, pricing, who winsThena vs Respond.ioHead-to-head: features, pricing, who winsThena vs HelpwiseHead-to-head: features, pricing, who wins

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Thena FAQ

How does Thena streamline customer issue resolution for B2B teams?

Thena unifies customer communication from Slack, email, and web chat into a single platform, allowing B2B teams to route, respond to, and resolve inquiries efficiently. It uses AI to automate repetitive tasks and triage tickets, enabling human agents to focus on complex issues.

Which teams benefit most from using Thena?

Thena is best suited for B2B customer support teams that manage inquiries across multiple channels like Slack, email, and web chat. It helps these teams improve customer experience by transforming chaotic multi-channel interactions into trackable tickets and enabling proactive engagement.

How does Thena compare to Halp for customer support?

Thena consolidates customer communication from various B2B channels into one platform, similar to Halp, but it also emphasizes proactive customer engagement through its Broadcasts feature. Thena leverages AI automation to significantly reduce manual effort and speed up resolution times, which is a core benefit for B2B support.

Can Thena help reduce inbound support tickets?

Yes, Thena's proactive communication features, such as Broadcasts, allow teams to send targeted messages via Slack and email for onboarding, product announcements, and status updates. This proactive engagement can help reduce the volume of inbound support tickets by addressing common questions or issues before they arise.

What kind of limitations should users consider with Thena?

Thena's pricing is per user, which might become costly for larger teams as they scale. Additionally, advanced AI features like custom deployments are exclusively available in higher-tier plans, and there is an initial setup overhead for integrating existing communication channels.

How is Thena priced?

Thena is a paid product that offers a 30-day free trial for its Standard plan. While there is no permanently free tier, it does offer a free plan with limited features.

Does Thena integrate with other business tools?

Yes, Thena integrates with popular CRMs and project management tools to provide a comprehensive support ecosystem. This allows for a more connected workflow and ensures that customer interactions are aligned with broader business operations.

Source: thena.ai

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