Front vs Microsoft 365: Which Should You Choose in 2026?
Choosing between Front and Microsoft 365 comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Front
Shared inbox for customer communication
Best for you if:
- • You want the higher-rated option (8.3/10 vs 7.5/10)
- • You need help desk features specifically
- • Customer support inbox for teams
- • Shared inbox eliminates email chaos
Microsoft 365
Productivity suite by Microsoft
Best for you if:
- • You need task management features specifically
- • Productivity suite with Word, Excel, PowerPoint, Outlook, Teams, and Copilot AI integration.
- • Includes OneDrive cloud storage, advanced security, and collaboration tools for businesses.
| At a Glance |  Front | |
|---|---|---|
Price | Paid | Paid |
Best For | Help Desk | Task Management |
Rating | 83/100 | 75/100 |
| Feature | Front | Microsoft 365 |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 83 | 75 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskTeam Chat | Task ManagementFile Management |
Understanding the Differences
Both Front and Microsoft 365 solve similar problems, but they approach them differently.Front positions itself as "shared inbox for customer communication" while Microsoft 365focuses on "productivity suite by microsoft". These differences matter depending on what you're trying to accomplish.
When to Choose Front
Front makes sense if you're looking for a comprehensive paid solution. With a score of 83/100, it's our top pick in this comparison.
When to Choose Microsoft 365
Microsoft 365 is worth considering if you need a professional-grade tool.
Who Should Use What?
Bootstrapped or small team?
Neither is free, but both have their value. Test them both and see which clicks.
We'd pick: Microsoft 365
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Front handles scale better in our testing.
We'd pick: Front
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Front is built for organizations like yours.
We'd pick: Front
Still not sure? Answer these 3 questions
How much can you spend?
Both are paid tools. If money isn't the issue, go with Front—it scored higher.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated Front higher (83/100). But the community has upvoted Microsoft 365 more (0 votes). Pick your source of truth.
Key Takeaways
What Front Does Better
- Higher overall score (83/100)
- Our recommendation for most use cases
Consider Microsoft 365 If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with Front (83/100). But the honest answer is that "better" depends on your situation. Front scores higher in our analysis, but Microsoft 365 might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is Front or Microsoft 365 better?
Based on our analysis, Front scores higher with 83/100. Front ispaid while Microsoft 365 is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from Front to Microsoft 365 easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do Front and Microsoft 365 offer free trials?
Most software in this category offers free trials or free tiers. Front is paid with potential trial.Microsoft 365 is paid with potential trial. Visit their websites for current trial offers.