TL;DR - Front
- Customer support inbox for teams
- Shared inbox eliminates email chaos
- Collision detection prevents duplicate replies
Pricing: Paid only
Best for: Enterprises & professionals
Score: 83/100
Pricing Plans
14-day free trialStarter
$25/seat/month
Annual (10 seats max)
- Single channel
- Shared inbox
- Basic analytics
- Knowledge base
Most Popular
Professional
$65/seat/month
Annual (50 seats max)
- Omnichannel
- Advanced analytics
- 20 automation rules
Enterprise
$105/seat/month
Annual only
- Unlimited seats
- AI Copilot included
- Smart QA/CSAT
- Custom roles
About Front
Front brings email into a shared workspace for teams. Everyone sees the conversation, anyone can respond, and nothing falls through the cracks—email that works for teams, not just individuals.
Shared inboxes make collaboration natural. Comments discuss without cluttering. Analytics show team performance.
Teams managing shared email addresses choose Front to handle communication collaboratively instead of forwarding and CCing.
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Front FAQ
Front doesn't have a free tier. The Starter plan begins at $19 per user per month for teams that need shared inbox functionality.
Front is a shared inbox platform that helps teams collaborate on customer emails. Multiple team members can work together on messages, assign conversations, and track response times.
Front is focused specifically on email collaboration and shared inboxes. Intercom is a broader customer platform with chat, help desk, and marketing features. Choose Front for email-heavy workflows.