Giga ML vs Dialpad: Which Should You Choose in 2026?
Choosing between Giga ML and Dialpad comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 22, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Giga ML
AI agents for enterprise support that talk like humans and handle millions of calls.
Best for you if:
- • You need call center features specifically
- • Deploys highly customizable AI agents for enterprise support in two weeks.
- • Utilizes Agent Canvas for building, governing, and scaling multi-modal AI agents.
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want the higher-rated option (8.4/10 vs 0.0/10)
- • You want to try before committing
- • You need transcription features specifically
- • AI-powered business communications
- • Voice, video, and messaging
| At a Glance |  Giga ML |  Dialpad |
|---|---|---|
Price | Paid | Free + Paid |
Best For | Call Center | Transcription |
Rating | —/100 | 84/100 |
| Feature | Giga ML | Dialpad |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | — | 84 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Call CenterAI Agents | TranscriptionCall Center |
How Giga ML and Dialpad Compare
Giga ML
AI agents for enterprise support that talk like humans and handle millions of calls.
Paid
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Free tier available · 84/100 score
Giga ML is a call center tool. Dialpad is in transcription.
Who Should Use What?
On a budget?
Dialpad has a free tier. Giga ML is paid only.
Go with: Dialpad
Want the highest-rated option?
Dialpad scores 84/100. Giga ML is unrated.
Go with: Dialpad
Value user reviews?
Neither has user reviews yet.
Go with: Dialpad
3 Questions to Help You Decide
What's your budget?
Giga ML is paid. Dialpad is freemium. Dialpad lets you start free.
What's your use case?
Giga ML is a call center tool. Dialpad is in transcription. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Dialpad
- Higher score: 84/100 vs unrated
- Free tier available
- Our pick for this comparison
Giga ML
- Better fit for call center
The Bottom Line
Dialpad (84/100) is our pick.
Frequently Asked Questions
Is Giga ML or Dialpad better?
Dialpad scores 84/100 in our evaluation. Giga ML is paid and Dialpad is freemium.
What are Giga ML and Dialpad used for?
Giga ML: AI agents for enterprise support that talk like humans and handle millions of calls.. Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales..
What does Giga ML cost vs Dialpad?
Giga ML is a paid tool. Dialpad is freemium (free tier + paid plans). Visit their websites for detailed pricing.