Incident.io vs Runbook: Which Should You Choose in 2026?
Choosing between Incident.io and Runbook comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Incident.io
Incident management built for Slack
Best for you if:
- • You want the higher-rated option (8.5/10 vs 7.6/10)
- • You need team chat features specifically
- • Manage incidents from Slack or Teams
- • Automated runbooks speed up resolution
Runbook
Automated incident response procedures
Best for you if:
- • You want to try before committing
- • You need documentation features specifically
- • Runbook is an operations platform for automating incident response
- • It creates playbooks for handling alerts and production issues
| At a Glance |  Incident.io |  Runbook |
|---|---|---|
Price | Paid | Free + Paid |
Best For | Team Chat | Documentation |
Rating | 85/100 | 76/100 |
| Feature | Incident.io | Runbook |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | 85 | 76 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Team ChatWorkflow Automation | DocumentationWorkflow Automation |
How Incident.io and Runbook Compare
Incident.io
Incident management built for Slack
Paid · 85/100 score
Runbook
Automated incident response procedures
Free tier available · 76/100 score
Incident.io is a team chat tool. Runbook is in documentation.
Who Should Use What?
On a budget?
Runbook has a free tier. Incident.io is paid only.
Go with: Runbook
Want the highest-rated option?
Incident.io: 85/100. Runbook: 76/100.
Go with: Incident.io
Value user reviews?
Neither has user reviews yet.
Go with: Incident.io
3 Questions to Help You Decide
What's your budget?
Incident.io is paid. Runbook is freemium. Runbook lets you start free.
What's your use case?
Incident.io is a team chat tool. Runbook is in documentation. Pick the category that matches your needs.
How important are ratings?
Incident.io scores higher: 85/100 vs 76/100.
Key Takeaways
Incident.io
- Higher score: 85/100 vs 76
- Our pick for this comparison
Runbook
- Has a free tier
- Better fit for documentation
The Bottom Line
Incident.io (85/100) is our pick. Runbook has a free tier if you want to test without paying.
Frequently Asked Questions
Is Incident.io or Runbook better?
Incident.io scores 85/100 in our evaluation. Incident.io is paid and Runbook is freemium.
What are Incident.io and Runbook used for?
Incident.io: Incident management built for Slack. Runbook: Automated incident response procedures.
What does Incident.io cost vs Runbook?
Incident.io is a paid tool. Runbook is freemium (free tier + paid plans). Visit their websites for detailed pricing.