Insightly vs Freshdesk: Which Should You Choose in 2026?
Choosing between Insightly and Freshdesk comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Insightly
Modern, scalable CRM platform with AI, marketing automation, and customer service for growing businesses.
Best for you if:
- • You need crm features specifically
- • Unified CRM, marketing automation, and customer service platform.
- • AI-powered features like Copilot automate tasks and enhance sales efficiency.
Freshdesk
Intuitive customer support software
Best for you if:
- • You need help desk features specifically
- • Cloud-based customer support software
- • Affordable alternative to Zendesk
| At a Glance |  Insightly |  Freshdesk |
|---|---|---|
Price | Free + Paid | Free + Paid |
Best For | CRM | Help Desk |
Rating | 85/100 | 85/100 |
| Feature | Insightly | Freshdesk |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| Editorial Score | 85 | 85 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | CRMSales Engagement | Help DeskLive Chat |
How Insightly and Freshdesk Compare
Insightly
Modern, scalable CRM platform with AI, marketing automation, and customer service for growing businesses.
Free tier available · 85/100 score
Freshdesk
Intuitive customer support software
Free tier available · 85/100 score
Insightly is a crm tool. Freshdesk is in help desk.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: Insightly
Want the highest-rated option?
Insightly: 85/100. Freshdesk: 85/100.
Go with: Insightly
Value user reviews?
Neither has user reviews yet.
Go with: Insightly
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Insightly is a crm tool. Freshdesk is in help desk. Pick the category that matches your needs.
How important are ratings?
Both score 85/100.
Key Takeaways
Insightly
- Free tier available
- Our pick for this comparison
Freshdesk
- Better fit for help desk
The Bottom Line
Insightly (85/100) is our pick.
Frequently Asked Questions
Is Insightly or Freshdesk better?
Insightly scores 85/100 in our evaluation. Both are freemium.
What are Insightly and Freshdesk used for?
Insightly: Modern, scalable CRM platform with AI, marketing automation, and customer service for growing businesses.. Freshdesk: Intuitive customer support software.
What does Insightly cost vs Freshdesk?
Insightly is freemium (free tier + paid plans). Freshdesk is freemium (free tier + paid plans). Visit their websites for detailed pricing.