Knowcross vs Ivanti Service Manager: Which Should You Choose in 2026?
Choosing between Knowcross and Ivanti Service Manager comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Knowcross
Knowcross
Best for you if:
- • You want to try before committing
- • You need knowcross
- • You want to start free and upgrade later
Ivanti Service Manager
Enterprise IT service management
Best for you if:
- • Ivanti Neurons for ITSM is a modern IT Service Management solution focused on automating workflows and improving service delivery.
- • It offers no-code configuration, AI-powered self-service, and flexible deployment options (cloud, on-premise, hybrid).
| At a Glance |  Ivanti Service Manager | |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Help Desk | Help Desk |
Rating | —/100 | —/100 |
| Feature | Knowcross | Ivanti Service Manager |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | — | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 42 |
| Categories | Help DeskWorkflow Automation | Help DeskWorkflow Automation |
How Knowcross and Ivanti Service Manager Compare
Knowcross
Knowcross
Free tier available
Ivanti Service Manager
Enterprise IT service management
Paid
Who Should Use What?
On a budget?
Knowcross has a free tier. Ivanti Service Manager is paid only.
Go with: Knowcross
Want the highest-rated option?
Neither has been rated yet.
Go with: Knowcross
Value user reviews?
Neither has user reviews yet.
Go with: Knowcross
3 Questions to Help You Decide
What's your budget?
Knowcross is freemium. Ivanti Service Manager is paid. Knowcross lets you start free.
What's your use case?
Both are help desk tools. Compare their specific features to decide.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Knowcross
- Free tier available
- Our pick for this comparison
Ivanti Service Manager
- More community upvotes (42)
The Bottom Line
Knowcross is our pick.
Frequently Asked Questions
Is Knowcross or Ivanti Service Manager better?
Knowcross scores high/100 in our evaluation. Knowcross is freemium and Ivanti Service Manager is paid.
What are Knowcross and Ivanti Service Manager used for?
Knowcross: Knowcross. Ivanti Service Manager: Enterprise IT service management.
What does Knowcross cost vs Ivanti Service Manager?
Knowcross is freemium (free tier + paid plans). Ivanti Service Manager is a paid tool. Visit their websites for detailed pricing.