Knowcross vs TOPdesk: Which Should You Choose in 2026?
Choosing between Knowcross and TOPdesk comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Knowcross
Knowcross
Best for you if:
- • You want to try before committing
- • You need knowcross
- • You want to start free and upgrade later
TOPdesk
Service management software made easy
Best for you if:
- • TOPdesk is an IT service management solution that streamlines ticket management, knowledge sharing, and asset tracking.
- • It offers self-service capabilities and reporting tools to improve service team performance and user experience.
| At a Glance |  TOPdesk | |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Help Desk | Help Desk |
Rating | —/100 | —/100 |
| Feature | Knowcross | TOPdesk |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | — | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 112 |
| Categories | Help DeskWorkflow Automation | Help DeskWorkflow Automation |
How Knowcross and TOPdesk Compare
Knowcross
Knowcross
Free tier available
TOPdesk
Service management software made easy
Paid
Who Should Use What?
On a budget?
Knowcross has a free tier. TOPdesk is paid only.
Go with: Knowcross
Want the highest-rated option?
Neither has been rated yet.
Go with: Knowcross
Value user reviews?
Neither has user reviews yet.
Go with: Knowcross
3 Questions to Help You Decide
What's your budget?
Knowcross is freemium. TOPdesk is paid. Knowcross lets you start free.
What's your use case?
Both are help desk tools. Compare their specific features to decide.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Knowcross
- Free tier available
- Our pick for this comparison
TOPdesk
- More community upvotes (112)
The Bottom Line
Knowcross is our pick.
Frequently Asked Questions
Is Knowcross or TOPdesk better?
Knowcross scores high/100 in our evaluation. Knowcross is freemium and TOPdesk is paid.
What are Knowcross and TOPdesk used for?
Knowcross: Knowcross. TOPdesk: Service management software made easy.
What does Knowcross cost vs TOPdesk?
Knowcross is freemium (free tier + paid plans). TOPdesk is a paid tool. Visit their websites for detailed pricing.