The Bottom Line
Entry price
Paid plans only
Biggest pro
Categorizes and prioritizes incoming tickets, automatically assigning them to the correct service desk employee.
Biggest con
No specific pricing information is immediately available without further action.
TL;DR - TOPdesk
- TOPdesk is an IT service management solution that streamlines ticket management, knowledge sharing, and asset tracking.
- It offers self-service capabilities and reporting tools to improve service team performance and user experience.
- The platform is designed for easy implementation and customization, supported by experienced, German-speaking staff and 24/5 support.
What is TOPdesk?
Available on: Web
Pros & Cons
Pros
- Categorizes and prioritizes incoming tickets, automatically assigning them to the correct service desk employee.
- Integrates a knowledge base to store and share collective knowledge, reducing repetitive tasks.
- Provides clear overviews of key performance indicators to identify bottlenecks and optimization potential.
- Offers a self-service portal for users to submit tickets, read FAQs, and check request statuses 24/7.
- Manages inventory by tracking asset usage, interconnections, and the impact of asset failures.
Cons
- No specific pricing information is immediately available without further action.
- Requires acceptance of marketing cookies to view embedded video content.
- The 24/5 support schedule may not cover all global time zones for immediate assistance.
Ratings Across the Web
Ratings aggregated from independent review platforms. Learn more
Key Features
Pricing Plans
30-day Free TrialPricing checked Aug 8, 2026
Essential
$76/user/month
- Basic ticketing
- Incident management
- Self-service portal
Engaged
$109/user/month
- Advanced ITSM
- Change management
- Knowledge base
Excellent
$155/user/month
- Project management
- Service catalog
- Live chat
Is TOPdesk worth the price?
TOPdesk's pricing, ranging from $76 to $155 per user/month, appears on the higher side compared to many entry-level ITSM solutions, especially for the Essential tier which offers basic features.
The jump to Engaged at $109 for advanced ITSM is more competitive, but Excellent at $155 is quite premium. This pricing is best suited for medium to large enterprises prioritizing comprehensive, integrated service management.
Hidden Costs & Gotchas
Potential for additional modules
Implementation and training services
Integrations with existing systems
No free tier available
How TOPdesk Compares to Competitors
Compared to Freshservice, which offers a Growth plan around $49/agent/month for similar features to TOPdesk's Engaged, TOPdesk's $109/user/month is significantly more expensive. ServiceNow, a premium competitor, often starts at higher price points but offers broader enterprise capabilities, making TOPdesk's Excellent tier somewhat competitive in that upper-mid market segment.
How TOPdesk's pricing compares
At $76/mo, TOPdesk is the most premium of its 2 direct competitors.
Entry paid plan, monthly. Pricing checked Aug 8, 2026.
Reviews
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