The Bottom Line
- Price
- From $76/mo, free trial. Compare plans
Key facts
- TOPdesk is an IT service management solution that streamlines ticket management, knowledge sharing, and asset tracking.
- It offers self-service capabilities and reporting tools to improve service team performance and user experience.
- The platform is designed for easy implementation and customization, supported by experienced, German-speaking staff and 24/5 support.
Pros
- Categorizes and prioritizes incoming tickets, automatically assigning them to the correct service desk employee.
- Integrates a knowledge base to store and share collective knowledge, reducing repetitive tasks.
- Provides clear overviews of key performance indicators to identify bottlenecks and optimization potential.
- Offers a self-service portal for users to submit tickets, read FAQs, and check request statuses 24/7.
- Manages inventory by tracking asset usage, interconnections, and the impact of asset failures.
Cons
- No specific pricing information is immediately available without further action.
- Requires acceptance of marketing cookies to view embedded video content.
- The 24/5 support schedule may not cover all global time zones for immediate assistance.
What is TOPdesk?
Available on: Web
Ratings Across the Web
TOPdesk holds an aggregate rating of 4.3 out of 5 from 141 reviews across G2 and Capterra, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- Incident management
- Asset management
- Self-service
- Reporting
- Integrations
Pricing Plans
30-day Free TrialPricing checked Sep 28, 2026
| Plan | Price | Details |
|---|---|---|
| Essential | $76/user/month |
|
| Engaged | $109/user/month |
|
| Excellent | $155/user/month |
|
Is TOPdesk worth the price?
TOPdesk's pricing, ranging from $76 to $155 per user/month, appears on the higher side compared to many entry-level ITSM solutions, especially for the Essential tier which offers basic features.
The jump to Engaged at $109 for advanced ITSM is more competitive, but Excellent at $155 is quite premium. This pricing is best suited for medium to large enterprises prioritizing comprehensive, integrated service management.
How TOPdesk's pricing compares
At $76/user/mo, TOPdesk is the most premium of its 3 comparable direct competitors.
Entry paid plan, monthly, per user. Pricing checked Sep 28, 2026.
Reviews
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Across 141 verified user reviews on Capterra, G2
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