NetSuite vs Zoho CRM: Which Should You Choose in 2026?
Choosing between NetSuite and Zoho CRM comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
NetSuite
Cloud ERP platform
Best for you if:
- • You need crm features specifically
- • All-in-one cloud ERP platform used by 43,000+ organizations for finance, inventory, and operations management
- • True multi-tenant cloud with automated upgrades supporting 190+ currencies and global tax compliance
Zoho CRM
CRM for sales and marketing teams
Best for you if:
- • You want to try before committing
- • You need marketing automation features specifically
- • Zoho CRM is a sales CRM platform for managing customer relationships
- • It provides lead management, automation, and analytics
| At a Glance |  NetSuite |  Zoho CRM |
|---|---|---|
Price | Paid | Free + Paid |
Best For | CRM | Marketing Automation |
Rating | 86/100 | 86/100 |
| Feature | NetSuite | Zoho CRM |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | 86 | 86 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | CRMAccounting | Marketing AutomationCRM |
How NetSuite and Zoho CRM Compare
NetSuite
Cloud ERP platform
Paid · 86/100 score
Zoho CRM
CRM for sales and marketing teams
Free tier available · 86/100 score
NetSuite is a crm tool. Zoho CRM is in marketing automation.
Who Should Use What?
On a budget?
Zoho CRM has a free tier. NetSuite is paid only.
Go with: Zoho CRM
Want the highest-rated option?
NetSuite: 86/100. Zoho CRM: 86/100.
Go with: NetSuite
Value user reviews?
Neither has user reviews yet.
Go with: NetSuite
3 Questions to Help You Decide
What's your budget?
NetSuite is paid. Zoho CRM is freemium. Zoho CRM lets you start free.
What's your use case?
NetSuite is a crm tool. Zoho CRM is in marketing automation. Pick the category that matches your needs.
How important are ratings?
Both score 86/100.
Key Takeaways
NetSuite
- Our pick for this comparison
Zoho CRM
- Has a free tier
- Better fit for marketing automation
The Bottom Line
NetSuite (86/100) is our pick. Zoho CRM has a free tier if you want to test without paying.
Frequently Asked Questions
Is NetSuite or Zoho CRM better?
NetSuite scores 86/100 in our evaluation. NetSuite is paid and Zoho CRM is freemium.
What are NetSuite and Zoho CRM used for?
NetSuite: Cloud ERP platform. Zoho CRM: CRM for sales and marketing teams.
What does NetSuite cost vs Zoho CRM?
NetSuite is a paid tool. Zoho CRM is freemium (free tier + paid plans). Visit their websites for detailed pricing.