Planhat CS vs Gladly: Which Should You Choose in 2026?
Choosing between Planhat CS and Gladly comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Planhat CS
The unified customer platform for sales, service, and customer success to drive lifelong revenue growth.
Best for you if:
- • You need crm features specifically
- • Unifies sales, service, and customer success on one platform.
- • Automates customer communication and workflows to save time.
Gladly
Customer service platform focused on people
Best for you if:
- • You want the higher-rated option (8.2/10 vs 0.0/10)
- • You need help desk features specifically
- • Gladly is a customer service platform built around people, not tickets
- • It provides a single conversation history across all channels with AI assistance
| At a Glance |  Planhat CS |  Gladly |
|---|---|---|
Price | Paid | Paid |
Best For | CRM | Help Desk |
Rating | —/100 | 82/100 |
| Feature | Planhat CS | Gladly |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | 82 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | CRMRevenue Intelligence | Help DeskCall Center |
How Planhat CS and Gladly Compare
Planhat CS
The unified customer platform for sales, service, and customer success to drive lifelong revenue growth.
Paid
Gladly
Customer service platform focused on people
Paid · 82/100 score
Planhat CS is a crm tool. Gladly is in help desk.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gladly
Want the highest-rated option?
Gladly scores 82/100. Planhat CS is unrated.
Go with: Gladly
Value user reviews?
Neither has user reviews yet.
Go with: Gladly
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Planhat CS is a crm tool. Gladly is in help desk. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Gladly
- Higher score: 82/100 vs unrated
- Our pick for this comparison
Planhat CS
- Better fit for crm
The Bottom Line
Gladly (82/100) is our pick.
Frequently Asked Questions
Is Planhat CS or Gladly better?
Gladly scores 82/100 in our evaluation. Both are paid.
What are Planhat CS and Gladly used for?
Planhat CS: The unified customer platform for sales, service, and customer success to drive lifelong revenue growth.. Gladly: Customer service platform focused on people.
What does Planhat CS cost vs Gladly?
Planhat CS is a paid tool. Gladly is a paid tool. Visit their websites for detailed pricing.