Rasa vs Decagon: Which Should You Choose in 2026?
Choosing between Rasa and Decagon comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Rasa
Build trustworthy AI agents for real-world complexity with full control over behavior and performance.
Best for you if:
- • You want to try before committing
- • Builds reliable AI agents by extending LLMs with custom business logic.
- • Offers complete control over agent behavior, performance, and deployment.
Decagon
Conversational AI for customer experiences across voice, chat, and email.
Best for you if:
- • Builds, optimizes, and scales conversational AI agents for customer service.
- • Uses natural language AOPs for rapid iteration and reduced engineering effort.
| At a Glance |  Rasa |  Decagon |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Chatbots | Chatbots |
Rating | —/100 | —/100 |
| Feature | Rasa | Decagon |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | — | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | ChatbotsAI Agents | ChatbotsAI Agents |
How Rasa and Decagon Compare
Rasa
Build trustworthy AI agents for real-world complexity with full control over behavior and performance.
Free tier available
Decagon
Conversational AI for customer experiences across voice, chat, and email.
Paid
Who Should Use What?
On a budget?
Rasa has a free tier. Decagon is paid only.
Go with: Rasa
Want the highest-rated option?
Neither has been rated yet.
Go with: Rasa
Value user reviews?
Neither has user reviews yet.
Go with: Rasa
3 Questions to Help You Decide
What's your budget?
Rasa is freemium. Decagon is paid. Rasa lets you start free.
What's your use case?
Both are chatbots tools. Compare their specific features to decide.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Rasa
- Free tier available
- Our pick for this comparison
Decagon
The Bottom Line
Rasa is our pick.
Frequently Asked Questions
Is Rasa or Decagon better?
Rasa scores high/100 in our evaluation. Rasa is freemium and Decagon is paid.
What are Rasa and Decagon used for?
Rasa: Build trustworthy AI agents for real-world complexity with full control over behavior and performance.. Decagon: Conversational AI for customer experiences across voice, chat, and email..
What does Rasa cost vs Decagon?
Rasa is freemium (free tier + paid plans). Decagon is a paid tool. Visit their websites for detailed pricing.