Re:amaze vs Livechat: Which Should You Choose in 2026?
Choosing between Re:amaze and Livechat comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Re:amaze
Customer service and live chat for e-commerce brands
Best for you if:
- • You want the higher-rated option (7.0/10 vs 0.0/10)
- • You need customer support features specifically
Livechat
Customer service chat software
Best for you if:
- • You need productivity features specifically
| At a Glance |  Livechat | |
|---|---|---|
Price | Paid | Paid |
Best For | Customer Support | Productivity |
Rating | 70/100 | —/100 |
| Feature | Re:amaze | Livechat |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 70 | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 85 |
| Categories | Customer SupportE-commerce | ProductivityCustomer Support |
Understanding the Differences
Both Re:amaze and Livechat solve similar problems, but they approach them differently.Re:amaze positions itself as "customer service and live chat for e-commerce brands" while Livechatfocuses on "customer service chat software". These differences matter depending on what you're trying to accomplish.
When to Choose Re:amaze
Re:amaze makes sense if you're looking for a comprehensive paid solution. With a score of 70/100, it's our top pick in this comparison.
When to Choose Livechat
Livechat is worth considering if you need a professional-grade tool.
Who Should Use What?
Bootstrapped or small team?
Neither is free, but both have their value. Test them both and see which clicks.
We'd pick: Livechat
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Re:amaze handles scale better in our testing.
We'd pick: Re:amaze
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Re:amaze is built for organizations like yours.
We'd pick: Re:amaze
Still not sure? Answer these 3 questions
How much can you spend?
Both are paid tools. If money isn't the issue, go with Re:amaze—it scored higher.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated Re:amaze higher (70/100). But the community has upvoted Livechat more (85 votes). Pick your source of truth.
Key Takeaways
What Re:amaze Does Better
- Higher overall score (70/100)
- Our recommendation for most use cases
Consider Livechat If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with Re:amaze (70/100). But the honest answer is that "better" depends on your situation. Re:amaze scores higher in our analysis, but Livechat might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is Re:amaze or Livechat better?
Based on our analysis, Re:amaze scores higher with 70/100. Re:amaze ispaid while Livechat is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from Re:amaze to Livechat easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do Re:amaze and Livechat offer free trials?
Most software in this category offers free trials or free tiers. Re:amaze is paid with potential trial.Livechat is paid with potential trial. Visit their websites for current trial offers.