Retain.ai vs Vitally: Which Should You Choose in 2026?
Choosing between Retain.ai and Vitally comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Retain.ai
Retain.ai
Best for you if:
- • You want to try before committing
- • You need retain.ai
- • You want to start free and upgrade later
Vitally
Customer success for B2B SaaS
Best for you if:
- • You want the higher-rated option (8.2/10 vs 0.0/10)
- • Unifies customer data, teams, and customers into a single platform for scaled Customer Success.
- • Offers automation, project management, and collaboration tools to boost CS productivity and visibility.
| At a Glance |  Retain.ai |  Vitally |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Product Analytics | Product Analytics |
Rating | —/100 | 82/100 |
| Feature | Retain.ai | Vitally |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | — | 82 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Product AnalyticsRevenue Intelligence | Product AnalyticsTask Management |
How Retain.ai and Vitally Compare
Retain.ai
Retain.ai
Free tier available
Vitally
Customer success for B2B SaaS
Paid · 82/100 score
Who Should Use What?
On a budget?
Retain.ai has a free tier. Vitally is paid only.
Go with: Retain.ai
Want the highest-rated option?
Vitally scores 82/100. Retain.ai is unrated.
Go with: Vitally
Value user reviews?
Neither has user reviews yet.
Go with: Vitally
3 Questions to Help You Decide
What's your budget?
Retain.ai is freemium. Vitally is paid. Retain.ai lets you start free.
What's your use case?
Both are product analytics tools. Compare their specific features to decide.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Vitally
- Higher score: 82/100 vs unrated
- Our pick for this comparison
Retain.ai
- Has a free tier
The Bottom Line
Vitally (82/100) is our pick. Retain.ai has a free tier if you want to test without paying.
Frequently Asked Questions
Is Retain.ai or Vitally better?
Vitally scores 82/100 in our evaluation. Retain.ai is freemium and Vitally is paid.
What are Retain.ai and Vitally used for?
Retain.ai: Retain.ai. Vitally: Customer success for B2B SaaS.
What does Retain.ai cost vs Vitally?
Retain.ai is freemium (free tier + paid plans). Vitally is a paid tool. Visit their websites for detailed pricing.