RetentionEngine vs Gainsight: Which Should You Choose in 2026?
Choosing between RetentionEngine and Gainsight comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
RetentionEngine
Automate customer retention and reduce churn with AI-powered personalized offers.
Best for you if:
- • You want to try before committing
- • AI-powered customer retention platform.
- • Automates personalized offers to prevent churn.
Gainsight
Customer success platform
Best for you if:
- • You want the higher-rated option (8.8/10 vs 0.0/10)
- • Unified platform (CustomerOS) for end-to-end customer journey orchestration.
- • Leverages AI for early churn detection, expansion opportunities, and personalized customer engagement.
| At a Glance |  Gainsight | |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Marketing Automation | Marketing Automation |
Rating | —/100 | 88/100 |
| Feature | RetentionEngine | Gainsight |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | — | 88 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Marketing AutomationCustomer Success | Marketing AutomationCustomer Success |
How RetentionEngine and Gainsight Compare
RetentionEngine
Automate customer retention and reduce churn with AI-powered personalized offers.
Free tier available
Gainsight
Customer success platform
Paid · 88/100 score
Who Should Use What?
On a budget?
RetentionEngine has a free tier. Gainsight is paid only.
Go with: RetentionEngine
Want the highest-rated option?
Gainsight scores 88/100. RetentionEngine is unrated.
Go with: Gainsight
Value user reviews?
Neither has user reviews yet.
Go with: Gainsight
3 Questions to Help You Decide
What's your budget?
RetentionEngine is freemium. Gainsight is paid. RetentionEngine lets you start free.
What's your use case?
Both are marketing automation tools. Compare their specific features to decide.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Gainsight
- Higher score: 88/100 vs unrated
- Our pick for this comparison
RetentionEngine
- Has a free tier
The Bottom Line
Gainsight (88/100) is our pick. RetentionEngine has a free tier if you want to test without paying.
Frequently Asked Questions
Is RetentionEngine or Gainsight better?
Gainsight scores 88/100 in our evaluation. RetentionEngine is freemium and Gainsight is paid.
What are RetentionEngine and Gainsight used for?
RetentionEngine: Automate customer retention and reduce churn with AI-powered personalized offers.. Gainsight: Customer success platform.
What does RetentionEngine cost vs Gainsight?
RetentionEngine is freemium (free tier + paid plans). Gainsight is a paid tool. Visit their websites for detailed pricing.