Thena Support vs Chatwoot: Which Should You Choose in 2026?
Choosing between Thena Support and Chatwoot comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Thena Support
AI customer support for B2B teams, unifying Slack, Email, & Chat for efficient resolution.
Best for you if:
- • You need help desk features specifically
- • Unifies B2B customer support across Slack, email, and chat.
- • Leverages AI for ticket automation, routing, and agent assistance.
Chatwoot
Open source customer engagement
Best for you if:
- • You want the higher-rated option (8.3/10 vs 0.0/10)
- • You want to try before committing
- • You need crm features specifically
- • Chatwoot is an open-source customer engagement platform and Intercom alternative
- • It provides live chat, email, social media inbox, and chatbots in one tool
| At a Glance |  Thena Support |  Chatwoot |
|---|---|---|
Price | Paid | Free + Paid |
Best For | Help Desk | CRM |
Rating | —/100 | 83/100 |
| Feature | Thena Support | Chatwoot |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | — | 83 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskCustomer Success | CRMHelp Desk |
How Thena Support and Chatwoot Compare
Thena Support
AI customer support for B2B teams, unifying Slack, Email, & Chat for efficient resolution.
Paid
Chatwoot
Open source customer engagement
Free tier available · 83/100 score
Thena Support is a help desk tool. Chatwoot is in crm.
Who Should Use What?
On a budget?
Chatwoot has a free tier. Thena Support is paid only.
Go with: Chatwoot
Want the highest-rated option?
Chatwoot scores 83/100. Thena Support is unrated.
Go with: Chatwoot
Value user reviews?
Neither has user reviews yet.
Go with: Chatwoot
3 Questions to Help You Decide
What's your budget?
Thena Support is paid. Chatwoot is freemium. Chatwoot lets you start free.
What's your use case?
Thena Support is a help desk tool. Chatwoot is in crm. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Chatwoot
- Higher score: 83/100 vs unrated
- Free tier available
- Our pick for this comparison
Thena Support
- Better fit for help desk
The Bottom Line
Chatwoot (83/100) is our pick.
Frequently Asked Questions
Is Thena Support or Chatwoot better?
Chatwoot scores 83/100 in our evaluation. Thena Support is paid and Chatwoot is freemium.
What are Thena Support and Chatwoot used for?
Thena Support: AI customer support for B2B teams, unifying Slack, Email, & Chat for efficient resolution.. Chatwoot: Open source customer engagement.
What does Thena Support cost vs Chatwoot?
Thena Support is a paid tool. Chatwoot is freemium (free tier + paid plans). Visit their websites for detailed pricing.